[HELLOCONNECT] Team Leader, HR Data Management - US at HelloFresh

<h3><span style="font-family: helvetica, arial, sans-serif;"><strong>The Role</strong></span></h3> <p><span style="font-family: helvetica, arial, sans-serif;">At HelloConnect, you will be part of a dynamic team in<strong> Inoza tower, BGC</strong> that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.</span></p> <p><span style="font-family: helvetica, arial, sans-serif;">As a <strong>Shared Services Team Lead</strong> at our organization, your responsibilities are leading and managing the daily operational execution and deliverables of the human resources shared function with a focus on the employment life cycle, from attraction, hiring, development, retention, data/HRIS management and offboarding processes.&nbsp; You are responsible for team engagement, and performing efficient and quality deliverables.&nbsp;</span></p> <p><span style="font-family: helvetica, arial, sans-serif;">You'll collaborate with respective stakeholders to enhance the employee experience, maintain confidentiality, and contribute to overall team goals. Additionally, you'll handle your own tasks and ad-hoc tasks related to talent/onboarding/data management administration processes to support operational efficiency and effectiveness.</span></p> <h3><span style="font-family: helvetica, arial, sans-serif;"><strong>What you’ll do</strong></span></h3> <p><span style="font-family: helvetica, arial, sans-serif;"><strong>Service Delivery</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif;"> <ul> <li> <p data-path-to-node="2,0,0"><strong data-path-to-node="2,0,0" data-index-in-node="0">Operational Oversight:</strong> Manage the daily execution of talent, onboarding, and employee lifecycle data processes, ensuring all case management and task distributions are handled efficiently.</p> </li> <li> <p data-path-to-node="2,1,0"><strong data-path-to-node="2,1,0" data-index-in-node="0">Service Quality &amp; SLAs:</strong> Guarantee high-quality service delivery by monitoring team utilization, workload management, and the consistent achievement of Service Level Agreements (SLAs).</p> </li> <li> <p data-path-to-node="2,2,0"><strong data-path-to-node="2,2,0" data-index-in-node="0">Subject Matter Expertise:</strong> Serve as the primary point of contact for process escalations, providing clarity on complex queries and acting as a technical mentor for the team.</p> </li> <li> <p data-path-to-node="2,3,0"><strong data-path-to-node="2,3,0" data-index-in-node="0">Training &amp; Development:</strong> Lead the creation and delivery of training plans for new and existing procedures, while supporting the hiring and competency-building of team members.</p> </li> <li> <p data-path-to-node="2,4,0"><strong data-path-to-node="2,4,0" data-index-in-node="0">Process Standardization:</strong> Drive the development and maintenance of Standard Operating Procedures (SOPs) and tools to ensure consistency across the HR function.</p> </li> <li> <p data-path-to-node="2,5,0"><strong data-path-to-node="2,5,0" data-index-in-node="0">Reporting &amp; Analytics:</strong> Prepare and evaluate HR performance reports, status updates, and workload metrics to identify areas for continuous improvement and process efficiency.<span style="font-family: helvetica, arial, sans-serif;"><strong><br></strong></span></p> </li> </ul> </li> </ul> <p><span style="font-family: helvetica, arial, sans-serif;"><strong>Leadership/People/Relationship Management</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif;"> <ul> <li> <p data-path-to-node="1,0,0"><strong data-path-to-node="1,0,0" data-index-in-node="0">Performance Leadership:</strong> Drive a culture of excellence by setting performance objectives aligned with company <strong data-path-to-node="1,0,0" data-index-in-node="109">OKRs</strong> and conducting periodic appraisals to ensure accountability.</p> </li> <li> <p data-path-to-node="1,1,0"><strong data-path-to-node="1,1,0" data-index-in-node="0">Team Mentorship &amp; Coaching:</strong> Actively motivate and guide team members through daily operations, providing technical direction on complex issues to ensure work accuracy.</p> </li> <li> <p data-path-to-node="1,2,0"><strong data-path-to-node="1,2,0" data-index-in-node="0">Talent Development:</strong> Identify growth opportunities within the team and implement structured development plans to enhance overall competency and capability.</p> </li> <li> <p data-path-to-node="1,3,0"><strong data-path-to-node="1,3,0" data-index-in-node="0">Strategic Stakeholder Management:</strong> Build and maintain strong professional relationships with HR partners and business stakeholders to align support services with evolving business needs.</p> </li> <li> <p data-path-to-node="1,4,0"><strong data-path-to-node="1,4,0" data-index-in-node="0">Operational Monitoring:</strong> Review progress against agreed-upon performance metrics, directing team efforts to ensure high-quality output and operational efficiency.</p> </li> <li> <p data-path-to-node="1,5,0"><strong data-path-to-node="1,5,0" data-index-in-node="0">Culture &amp; Innovation:</strong> Lead by example to promote a collaborative environment that prioritizes teamwork, continuous innovation, and superior customer service.</p> </li> </ul> </li> </ul> <h3><span style="font-family: helvetica, arial, sans-serif;"><strong>What you’ll bring</strong></span></h3> <p>&nbsp;</p> <ul> <li> <p data-path-to-node="2,0,0"><strong data-path-to-node="2,0,0" data-index-in-node="0">Leadership &amp; Shared Services Expertise:</strong> Requires a Bachelor’s degree and 3+ years of experience leading teams within a global shared services or fast-paced startup environment, specifically managing multicultural stakeholders.</p> </li> <li> <p data-path-to-node="2,1,0"><strong data-path-to-node="2,1,0" data-index-in-node="0">End-to-End Lifecycle Mastery:</strong> Deep functional knowledge of <strong data-path-to-node="2,1,0" data-index-in-node="59">Talent Acquisition, Onboarding, and Employee Data Management</strong>, with a proven ability to manage complex HR processes across the entire employee lifecycle.</p> </li> <li> <p data-path-to-node="2,2,0"><strong data-path-to-node="2,2,0" data-index-in-node="0">Technical Proficiency:</strong> Expert-level command of <strong data-path-to-node="2,2,0" data-index-in-node="47">Workday</strong> (or similar ERP/ATS systems) and Microsoft Office, with a strong focus on database functionality and data-driven reporting.</p> </li> <li> <p data-path-to-node="2,3,0"><strong data-path-to-node="2,3,0" data-index-in-node="0">Performance &amp; SLA Management:</strong> Demonstrated ability to implement, assess, and exceed service level agreements (SLAs) through rigorous quality metrics and workload optimization.</p> </li> <li> <p data-path-to-node="2,4,0"><strong data-path-to-node="2,4,0" data-index-in-node="0">Strategic Problem Solving:</strong> Strong capacity for independent decision-making, conflict management, and systematic organization to handle multiple high-priority projects simultaneously.</p> </li> <li> <p data-path-to-node="2,5,0"><strong data-path-to-node="2,5,0" data-index-in-node="0">Communication &amp; Collaboration:</strong> Excellent English communication skills used to build cross-geographical relationships and foster a result-oriented culture through effective delegation.</p> </li> </ul> <p><strong><span style="font-family: helvetica, arial, sans-serif;">Shift: </span></strong><span style="font-family: helvetica, arial, sans-serif;">Flexibility and willingness to cover EST shift (US support), and amenable to work during holidays and weekends.</span></p> <h3><span style="font-family: helvetica, arial, sans-serif;"><strong>What we offer</strong></span></h3> <ul> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Competitive Compensation</strong>: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Wellness &amp; Perks</strong>: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Growth Opportunities</strong>: Invest in your personal development with an annual learning &amp; development budget, plus access to the 360 Learning platform</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Dynamic Environment</strong>: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Work-Life Balance</strong>: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time</span></li> </ul> <h3><span style="font-family: helvetica, arial, sans-serif;"><strong>Are you up for the challenge?</strong></span></h3> <p><span style="font-family: helvetica, arial, sans-serif;">The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!&nbsp;</span></p> <p style="line-height: 1.1;"><span style="font-family: helvetica, arial, sans-serif;">#helloconnect<br>#LI-Hybrid<br>#hcgreenhouse</span></p> <p style="line-height: 1.1;"><span style="font-family: helvetica, arial, sans-serif;">#LI-DNI</span></p>