Customer Experience - Account Manager at Maddox Industrial Transformer

<div class="content-intro"><h2><strong>About Maddox</strong></h2> <p>Maddox is the nation’s leading provider of electrical transformers to the commercial and industrial market, with primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio. We have been recognized by <em>Inc. Magazine</em> as one of the fastest-growing companies in America for the past 8 years and counting.</p> <p>Maddox was founded on Christian values, and we are serious about investing in the people, processes, and culture that make this a great place to work. We build real things, solve real problems, and expect professionalism, competence, and integrity from our team.</p> <p>Discover more at:<br><a href="https://www.youtube.com/@MaddoxTransformer">https://www.youtube.com/@MaddoxTransformer<br></a><a href="https://www.maddox.com/">https://www.maddox.com/</a></p></div><p><strong>About Maddox + You:</strong></p> <p>Your focus will be on providing an unparalleled customer experience to a wide variety of customers across multiple industry segments. You will be responsible for confirming orders, coordinating approval and release processes, handling escalations, providing both reactive and proactive updates, and building relationships with customers to drive retention and customer satisfaction.&nbsp;</p> <p>This is an ideal role for someone looking to build a career with an employer who values your strong character, stable lifestyle, and dedicated work ethic.</p> <p><strong>Must-Haves:</strong></p> <ul> <li>Great attention to detail.&nbsp;</li> <li>Highly autonomous self-starter capable of managing your own time.&nbsp;</li> <li>Able to create and maintain an organized workflow while juggling several responsibilities.&nbsp;</li> <li>Highly empathetic and emotionally intelligent.&nbsp;</li> <li>Capable of resolving conflict and managing escalations.</li> <li>Proficient with basic computer software (Google Suites, web browsers, etc.).</li> <li>Responds well to feedback.</li> <li>Excellent written and verbal communication skills.&nbsp;</li> <li>Minimum 45 WPM typing speed.&nbsp;</li> </ul> <p><strong>Not Required, But Nice to Have:</strong></p> <ul> <li>Customer service and conflict resolution experience.&nbsp;</li> <li>Knowledge of manufacturing processes and concepts.</li> <li>Experience with modern software (e.g., ERPs, CRMs, etc.).</li> <li>Familiarity with transformers and basic electrical concepts.</li> </ul> <p><strong>Basics</strong></p> <ul> <li>Full-time. The schedule is generally 7:00 AM - 4:00 PM.</li> <li>Paid time-off, paternity/maternity leave, 401k matching, health/wellness benefits, etc. Smoke-free, drug-free workplace.</li> </ul> <p><strong>Experience &amp; Education:</strong></p> <p>Prior experience in administrative or project management is helpful. We value skills and experience, but we're also willing to invest in training a select number of promising early-career candidates with the right combination of drive and ambition.</p> <p><strong>Advancement Opportunities:&nbsp;</strong></p> <p>This is a Level II customer service position. Based on your performance, you may eventually become eligible (generally after 12-24 months) for promotion to senior account manager or other opportunities within customer success.&nbsp;</p> <p><strong>Pay</strong>: Starting range with bonus: $61.9k - $76k. Plus up to $1k/month wellness stipend and other benefits.</p> <p><strong>Pro Tip</strong>: We get a LOT of applicants, so if you want to stand out, write a few sentences telling us what stood out to you, and why you think you'd thrive in this particular opportunity.</p>