Front Administration - Seminole at Suncoast Skin Solutions

<p><strong>Position Summary:</strong> The Front Desk Receptionist supports efficient office operations and provides a professional, welcoming experience for patients throughout their visit. This role is responsible for patient check-in and check-out, scheduling, insurance verification, payment collection, telephone support, and other administrative functions necessary to support patient care and clinic operations.</p> <p>Front Desk Receptionists are expected to actively contribute to office workflow, maintain professionalism under pressure, communicate effectively with patients and coworkers, and demonstrate initiative, accountability, and adaptability in a fast-paced medical environment.</p> <p><span style="text-decoration: underline;"><strong>Role &amp; Responsibilities</strong></span></p> <p><strong><u>Patient &amp; Administrative Responsibilities</u></strong></p> <ul> <li>Greet and assist patients in a professional, friendly, and timely manner</li> <li>Complete patient check-in and check-out processes accurately and efficiently</li> <li>Verify and update patient demographic, insurance, and financial information</li> <li>Scan insurance cards, identification, referrals, and other required documentation</li> <li>Verify insurance eligibility, benefits, referral, and authorization requirements</li> <li>Obtain or coordinate required referrals and authorizations as assigned</li> <li>Collect copays, deductibles, outstanding balances, and other patient payments accurately</li> <li>Enter and process charges and payments according to established procedures</li> <li>Schedule follow-up appointments and assist patients with scheduling needs</li> <li>Answer incoming telephone calls and assist with patient inquiries, scheduling, and routing of calls as appropriate</li> <li>Process incoming messages, tasks, faxes, and administrative requests within expected timeframes</li> <li>Provide patients with required forms, instructions, and other information and review for completeness when applicable</li> <li>Complete daily cash, check, and credit card reconciliation procedures as assigned</li> <li>Maintain accurate documentation and follow established procedures for handling patient payments and deposits</li> <li>Maintain an organized, professional, and patient-ready front desk and waiting area</li> <li>Provide coverage for check-in, check-out, phones, and other front office responsibilities as operationally needed</li> <li>Follow HIPAA, OSHA, company policies, and applicable compliance standards at all times</li> </ul> <p><strong><u>Operational Expectations</u></strong></p> <ul> <li>Maintain active participation in office workflow throughout the workday</li> <li>Demonstrate awareness of overall office operations and proactively assist where needed</li> <li>Assist teammates during high-volume periods without requiring direction</li> <li>Prioritize the patient in front of you while remaining attentive to incoming calls, waiting patients, and other front office responsibilities</li> <li>Support timely patient flow by communicating delays, scheduling concerns, or operational issues appropriately</li> <li>Balance patient-facing and administrative responsibilities while maintaining productivity and attention to detail</li> <li>Demonstrate a sense of urgency appropriate for a fast-paced medical environment</li> <li>Complete assigned tasks, follow-up items, messages, and documentation in a timely manner</li> <li>Adapt positively to scheduling, staffing, operational, and workflow changes</li> <li>Support different front office functions, Providers, or locations as needed for operational coverage</li> <li>Escalate patient, insurance, payment, scheduling, or operational concerns to appropriate leadership when resolution is outside the scope of the role</li> </ul> <p><strong><u>Professionalism &amp; Communication </u></strong></p> <ul> <li>Maintain professional communication and composure during stressful or high-volume situations</li> <li>Demonstrate emotional maturity and professionalism when addressing challenges, complaints, or conflict</li> <li>Accept coaching, feedback, and redirection professionally</li> <li>Contribute positively to team morale and workplace culture</li> <li>Demonstrate reliability, accountability, and consistency in daily responsibilities</li> <li>Treat patients, Providers, and coworkers with professionalism, empathy, and mutual respect</li> <li>Use professional telephone etiquette and appropriate medical terminology</li> <li>Adapt communication style to meet patient needs and level of understanding</li> <li>Maintain patient confidentiality and discretion when discussing protected or sensitive information</li> <li>Maintain consistent attendance, punctuality, and adherence to scheduling expectations</li> <li>Adhere to all timekeeping and time clock procedures</li> <li>Limit personal phone use to approved breaks and emergencies</li> <li>Remain actively engaged in assigned responsibilities throughout the workday</li> </ul> <p><strong><u>Training &amp; Development Expectations</u></strong></p> <ul> <li>Complete all required onboarding, compliance, and training modules within designated timelines</li> <li>Participate in ongoing education, team meetings, and mandatory training sessions</li> <li>Demonstrate initiative in learning Suncoast workflows, systems, insurance processes, and front office procedures</li> <li>Utilize training resources and educational tools provided by the organization</li> <li>Maintain required competencies for the role</li> </ul> <p><strong><u>Legal &amp; Compliance Responsibilities</u></strong></p> <ul> <li>Maintain patient confidentiality and accurate documentation practices</li> <li>Release patient information only in accordance with company policy and applicable laws</li> <li>Handle patient financial information and payments according to established procedures</li> <li>Practice within the scope of education, certification, training, and individual competency</li> <li>Conduct oneself in accordance with the Suncoast Employee Handbook and company policies</li> <li>Maintain awareness of applicable healthcare regulations and compliance standards</li> </ul> <p><strong><u>Core Competencies</u></strong></p> <ul> <li>Attention to detail, organization, efficiency, and time management</li> <li>Initiative, accountability, and follow-through</li> <li>Adaptability and flexibility</li> <li>Team-oriented mindset</li> <li>Professionalism under pressure</li> <li>Strong work ethic and problem-solving skills</li> <li>Clear and professional communication</li> <li>Receptiveness to feedback and coaching</li> <li>Ability to multitask in a fast-paced environment</li> </ul> <p><strong><u>Physical Demands</u></strong></p> <ul> <li>Prolonged sitting and/or standing and screen use</li> <li>Frequent multitasking and interaction with patients</li> <li>Repetitive hand, wrist, arm, and neck movements</li> <li>Frequent use of computers, tablets, phones, and office equipment</li> <li>Extensive reading, typing, data entry, and documentation</li> <li>Ability to lift up to 25 lbs</li> <li>Occasional travel between locations, if applicable</li> </ul> <p><strong><u>Qualifications &amp; Education Requirements</u></strong></p> <ul> <li>High school diploma or equivalent required</li> <li>Previous medical office, healthcare, or customer service experience preferred</li> <li>Experience with EMR/practice management systems and medical office workflows preferred</li> <li>Familiarity with health insurance, eligibility, benefits, referrals, and authorizations preferred</li> <li>Strong customer service, communication, computer, and data-entry skills required</li> <li>Ability to maintain accuracy while managing frequent interruptions and competing priorities</li> <li>Ability to work effectively in a fast-paced, patient-facing environment</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>This is the compensation range for this position.</p></div><div class="title">Compensation Range</div><div class="pay-range"><span>$19</span><span class="divider">&mdash;</span><span>$22 USD</span></div></div></div>