Client Lead at WPP Media

<div class="content-intro"><p><strong>About WPP Media</strong></p> <p>WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth. </p> <p>WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.</p> <p>For more information, visit <a href="wppmedia.com">wppmedia.com</a>.</p></div><p><span data-contrast="auto">The Client Lead is responsible for overseeing a particular portfolio/category. This individual serves as the primary partner and key client contact, accountable for fostering strong, successful client relationships and driving growth across their assigned portfolio. This role focuses on leveraging strategic insights provided by specialist teams.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">The Client Portfolio Lead directs and guides a team to ensure the delivery of high-quality client deliverables. Their role is to support the Client Partner in the profitable and efficient management of the portfolio through process optimization, system/tools utilization and financial management across the entire portfolio.&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></p> <ol> <li><strong><span data-contrast="auto">Client Relationship Management &amp; Growth:</span></strong></li> </ol> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Develop and nurture strong, trusted relationships with key stakeholders at all client levels, including brand managers, media managers, and senior leadership on their portfolio.&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Act as the primary connection and driver of client and agency relationships on their portfolio, translating client vision and strategic objectives into tangible action plans and operational success.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Proactively identify opportunities to solidify the agency's value as an indispensable partner.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Serve as a client visionary on your portfolio, bringing a highly valued perspective based on a deep understanding of their business, issues, and opportunities.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Manage senior relationships between clients and brand partner agencies (e.g., Creative, PR, media owners) to achieve integrated solutions.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Effectively manage client expectations, addressing concerns promptly, and consistently exceeding expectations.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Own and lead communication and updates on media trends, landscapes, and thought leadership. This includes writing an insight piece on a quarterly basis that is shared with clients.&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">On a monthly basis, drive and present innovative media solutions to clients.&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <p><span data-ccp-props="{">&nbsp;</span><strong><span data-contrast="auto">Account Oversight &amp; Operational Excellence:</span></strong></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Direct and guide teams to deliver high-quality client deliverables on time and within budget.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Oversee the entire client service process, from initial brief reception to campaign execution and post-campaign analysis, ensuring adherence to established workflows and quality standards.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Lead the annual and/or campaign strategy briefing process, overseeing internal coordination (including creative agency involvement) and client presentations.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Work with the Strategic Lead to review and provide feedback on strategic outputs generated by the Strategy team, ensuring alignment with client objectives and brand vision.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Take responsibility for maintaining the quality of contracted services and ensuring client satisfaction with agency work.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Track and course-correct service and operations of delivery across the portfolio.</span><span data-ccp-props="{}">&nbsp;</span></li> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{" data-aria-posinset="6" data-aria-level="1"><span data-ccp-props="{}">Must have digital and automotive experience</span></li> </ul> <p><span data-ccp-props="{">&nbsp;</span><strong><span data-contrast="auto">Financial Management &amp; Commercial Acumen:</span></strong></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Oversee client budgets, ensuring accurate forecasting, meticulous tracking of expenditures, and timely reporting.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Negotiate favorable rates and contracts with media vendors, securing cost-effective solutions.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Work closely with the Investment Lead to monitor all values delivered to clients on a monthly basis (e.g., commitments, deals, discounts, make-goods) and present this back to clients.&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Be cognizant of and mitigate any financial risks for the client and business within the portfolio.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Oversee the timely and accurate delivery of post campaign analysis with both quantitative and qualitative insights.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Ensure adherence to all financial processes, including accrual submissions and PO receipt, as per client and internal deadlines.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <p><span data-ccp-props="{">&nbsp;</span><strong><span data-contrast="auto">Team Leadership &amp; Development:</span></strong></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Proactively lead, inspire, and motivate a high-performing team, fostering a collaborative and supportive environment.</span>&nbsp;&nbsp;</li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Provide clear direction and guidance, ensuring team members have clarity around business objectives and goals.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Mentor and develop team members, identifying growth opportunities, implementing necessary training, and recognizing achievements.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Manage team workload and resources, ensuring projects are delivered on time, within budget, and to the highest standards.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <p>&nbsp;</p><div class="content-conclusion"><p></p> <p><span class="TextRun SCXW227196529 BCX8" lang="EN-CA" data-contrast="auto"><span class="NormalTextRun SCXW227196529 BCX8">Please read our <a href="https://www.wppmedia.com/pages/privacy-policy#:~:text=WPP%20Media%20Privacy%20Notice%20for%20Recruitment">Privacy Notice</a></span></span><span class="TextRun SCXW227196529 BCX8" lang="EN-CA" data-contrast="auto">&nbsp;<span class="NormalTextRun SCXW227196529 BCX8">for more information on how we process the information you provide.</span></span><span class="EOP SCXW227196529 BCX8" data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:276}">&nbsp;</span></p></div>