Customer Service Representative at Amwins

<p style="text-align: center;">AMWINS Specialty Auto – Customer Service Representative (CSR)</p> <p style="text-align: center;">Location: Plano, TX (Hybrid) with 2–3 days onsite in Plano, TX.<br>Line of Business: Non-Standard Personal Auto</p> <p>AMWINS Specialty Auto is seeking a detail-oriented Customer Service Representative (CSR) to support non-standard personal auto insurance for Texas, Florida, and Oklahoma. This role is ideal for both entry-level candidates looking to begin a career in insurance and experienced professionals seeking to grow within a specialty auto environment. You’ll work closely with agents, insureds, underwriting, and internal teams in a fast-paced, collaborative setting.</p> <p>What You’ll Do</p> <ul> <li>Service non-standard auto policies including endorsements, cancellations, and renewals</li> <li>Support agents and insureds with policy, coverage, and billing inquiries</li> <li>Ensure accuracy, documentation, and compliance with state regulations (TX, FL, OK)</li> <li>Collaborate with underwriting and producers to resolve issues efficiently</li> </ul> <p>What We’re Looking For</p> <ul> <li>Customer service, administrative, or insurance experience (1–3 years preferred)</li> <li>Interest in or experience with personal auto or non-standard auto insurance</li> <li>Active Property &amp; Casualty (P&amp;C) license or willingness to obtain (training and support provided)</li> <li>Strong communication, organization, and multitasking skills</li> <li>Ability to work effectively in a high-volume setting call center</li> <li>Experience with Texas, Florida, or Oklahoma auto insurance a plus</li> <li><strong>Required: </strong>Bilingual (English/Spanish)</li> </ul><div class="content-conclusion"><p><strong>The Amwins Advantage: Benefits &amp; Perks</strong></p> <ul> <li>Medical, Dental, Vision available your first day of employment</li> <ul> <li>Choice of medical plans through Blue Cross Blue Shield; Kaiser available for CA employees</li> </ul> <li>Mental health support including:</li> <ul> <li>Virtual therapy</li> <li>Digital coaching</li> <li>24/7 EAP counseling</li> </ul> <li>Company-paid Basic Life &amp; AD&amp;D Insurance, Short-Term Disability, and Employee Assistance Program</li> <li>Health Savings Account with company contributions&nbsp;</li> <li>Health Care FSA, Dependent Care FSA, and Commuter&nbsp;<span data-markjs="true">Benefits</span></li> <li>Parental Leave and Adoption Assistance</li> <li>Voluntary coverage options:</li> <ul> <li>Life Insurance</li> <li>Critical Illness</li> <li>Accident</li> <li>Identity Theft Protection</li> </ul> <li>Retiree medical&nbsp;<span data-markjs="true">benefits</span>&nbsp;available for Medicare-eligible retirees</li> <li>401(k) with company match</li> <li>Generous Paid Time Off and Company Holiday Schedule</li> <li>Collaborative, continuing education focused work environment</li> <li>Career advancement opportunities&nbsp;</li> </ul></div>