Associate Customer Project Manager at Fictiv

<div class="content-intro"><p><strong>About MISUMI Americas</strong></p> <p>MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.</p></div><p><strong><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;"><strong data-start="154" data-end="169">**Work Hours:</strong> 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours)**</span></strong></p> <p><strong><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Impact In This Role</span></strong></p> <p><span style="font-family: verdana, geneva, sans-serif;">Are you ready to shake up the world of customer service? Do you thrive on making connections and finding creative solutions? If you’re passionate about putting customers first in a dynamic, non-traditional environment, we want YOU on our team!</span></p> <p><span style="font-family: verdana, geneva, sans-serif;">In your role as <strong data-stringify-type="bold">Associate Customer Project Manager</strong>, you will support our US-based customers across multiple industries, and work with manufacturing teams in various global regions. Your agility, service mentality, and technical and communication skills will be essential in helping our customers increase the velocity and quality of their delivered products. You will support program management teams and collaborate with cross-functional stakeholders to address customer needs, resolve issues, and facilitate solutions. This position offers a unique opportunity to learn and grow through hands-on experience and professional development.</span></p> <p><strong data-start="154" data-end="169">Work Hours:</strong>&nbsp;<strong>9:30</strong><strong> PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours)<br><br>This role will follow a hybrid schedule - 3 nights in office, 2 nights remote</strong></p> <p><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">You will report to the Lead of Program Management.</span></p> <p><strong><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">What You’ll Be Doing</span></strong></p> <ul> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;"><strong>Customer Management: </strong>At Fictiv, you will be our customers’ best ally. Work closely with them to ensure a seamless and high-quality experience.&nbsp;</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;"><strong>Project Coordination/Support: </strong>Support Customer Program Management teams in task execution, workflow management,&nbsp; and system update/maintenance.&nbsp;</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;"><strong>Case management:</strong> Concurrently manage a variety of manufacturing orders with multiple customers and the internal operations teams.&nbsp;</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;"><strong>Communication:</strong> facilitate technical communication between the customers (mostly mechanical engineers) and internal stakeholders.&nbsp;</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;"><strong>Collaboration</strong>: Collaborate and support various cross-functional teams to satisfy internal and external customer requirements.&nbsp;</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;"><strong>Continuous Improvement</strong>: Identify improvement areas and collaborate with the cross-functional team to prioritize and define solutions to increase our efficiency.</span></li> </ul> <p><span style="font-family: verdana, geneva, sans-serif;"><strong><span style="font-size: 10pt;">Desired Traits</span></strong></span></p> <ul> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;"><strong>Bachelor’s degree in Mechanical Engineering</strong>&nbsp;and one (1) - three (3) years of relevant experience preferably in the manufacturing industry.</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;"><strong>The work is fast-paced</strong> - you will be working in an operations environment with tight deadlines and high standards. You will need to be organized with good time management, prioritization skills and great attention to detail.&nbsp;</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;"><strong>We obsess over our customers</strong>- you will need to be personable and have outstanding communications skills (both written and verbal) and be able to adapt your communication style effectively. Must be fluent in written and spoken English.</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;"><strong>This role requires a self-starter mentality</strong>. e want you to be excited by a hands-on, high-performing, results-oriented role and driven to exceed expectations for our clients. Accountability is everything; you say what you do and do what you say.</span></li> <li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;"><strong>Aligned with our culture centered around continuous learning</strong>- bring passion to learn about the manufacturing ecosystem and the New Product Development process.</span></li> </ul><div class="content-conclusion"><p>We’re actively seeking teammates who:</p> <ul> <li>Bring diverse perspectives and experience to our culture and company.&nbsp;</li> <li>Excel at being part of a strong, empathetic team.</li> <li>Thrive in an environment emphasizing respect, honesty, collaboration, and growth.</li> <li>Have an ‘always learning’ mindset that celebrates learning, not just wins.&nbsp;</li> <li>Help us continue to build a world-class organization that values the contributions of all of our teammates</li> </ul> <p>We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.</p></div>