Senior Product Manager - Marketplace Quality at StubHub
Los Angeles, California, United StatesFull-timeProduct Admission OpsPosted 11 days ago
About the Role
<div class="content-intro"><p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p></div><p><strong><span data-contrast="none">About the Admissions Team:</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335557856":16777215,"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="none">Admissions owns the fan journey from purchase to venue entry. We orchestrate a real-time fulfillment network connecting sellers, partners, and systems to get buyers in—reliably and delightfully. When things go wrong, we diagnose and resolve issues fast through resilient systems, automation, and AI-driven interventions that protect the buyer experience and strengthen marketplace trust. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335557856":16777215,"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="none">Within this mission, Marketplace Quality plays a critical role: building the intelligence that ensures fans enjoy the broadest, safest inventory in live events – without compromise. We don’t believe trust and growth are a tradeoff. We believe in inventing systems that expand both. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335557856":16777215,"335559738":240,"335559739":240}"> </span></p>
<p><strong><span data-contrast="none">About the Role:</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335557856":16777215,"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="none">As a </span><strong><span data-contrast="none">Senior Product Manager – Marketplace Quality</span></strong><span data-contrast="none">, you will design and evolve the intelligence layer that governs how supply enters StubHub. You’ll own a suite of scalable, adaptive systems that determine what can be listed on the platform and what level of friction sellers experience. Your mandate: </span><strong><span data-contrast="none">accelerate platform growth while increasing marketplace trust – pushing beyond traditional risk tradeoffs.</span></strong><span data-contrast="none"> </span><span data-ccp-props="{"134233117":false,"134233118":false,"335557856":16777215,"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="none">This role is built for a systems-minded product leader: someone energized by complex dynamics, motivated to invent new models for marketplace trust, and excited to build 0→1 products that shape the future of supply on StubHub. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335557856":16777215,"335559738":240,"335559739":240}"> </span></p>
<p><strong><span data-contrast="none">Location:</span></strong><span data-contrast="none"> Hybrid (3 days in office / 2 days remote) – New York, NY or Century City, CA</span><span data-ccp-props="{"134233117":false,"134233118":false,"335557856":16777215,"335559738":240,"335559739":240}"> </span></p>
<p><strong><span data-contrast="none">What You’ll Do:</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335557856":16777215,"335559738":240,"335559739":240}"> </span></p>
<p><strong><span data-contrast="none">Build the Future of Marketplace Trust</span></strong><span data-contrast="none"> </span><span data-ccp-props="{"134233117":false,"134233118":false,"335557856":16777215,"335559738":240,"335559739":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="17" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Drive strategy for AI-decisioned, intelligent, scalable, adaptive systems, and automated tooling that determine listing eligibility and shape seller experience across the platform.</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="17" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Develop low-friction onboarding frameworks that expand marketplace liquidity <em><span data-contrast="none">and</span></em><span data-contrast="none"> safety – introducing innovation that unlocks new supply without compromising fan trust.</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="17" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Translate ambiguous, systems-level challenges into actionable product strategies, experiments, and long-term architectures. <span data-ccp-props="{"134233117":false,"134233118":false,"335557856":16777215,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p><strong><span data-contrast="none">Own a Key Fulfillment Product Domain</span></strong><span data-contrast="none"> </span><span data-ccp-props="{"134233117":false,"134233118":false,"335557856":16777215,"335559738":240,"335559739":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="18" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Take full ownership of a set of systems, metrics, and initiatives within the Fulfillment product area. </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="18" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Partner closely with engineering, data science, and operations to design, build, and scale risk-informed workflows. <span data-ccp-props="{"134233117":false,"134233118":false,"335557856":16777215,"335559738":0,"335559739":0}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="18" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Lead the end-to-end development of 0→1 capabilities that respond to evolving trends in a dynamic, global marketplace. <span data-ccp-props="{"134233117":false,"134233118":false,"335557856":16777215,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p><strong><span data-contrast="none">Deliver Meaningful Impact at Scale</span></strong><span data-contrast="none"> </span><span data-ccp-props="{"134233117":false,"134233118":false,"335557856":16777215,"335559738":240,"335559739":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="19" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Improve how sellers enter and interact with the platform—driving the right outcomes for fans, partners, and marketplace health. </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="19" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Use data to understand emerging patterns, measure system performance, and inform prioritization. <span data-ccp-props="{"134233117":false,"134233118":false,"335557856":16777215,"335559738":0,"335559739":0}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="19" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Improve seller and listing quality through intelligent controls that enhance fan confidence and reduce downstream issues. <span data-ccp-props="{"134233117":false,"134233118":false,"335557856":16777215,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p><strong><span data-contrast="none">What You’ve Done:</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335557856":16777215,"335559738":240,"335559739":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="20" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">5+ years of experience in product management, ideally in marketplaces, trust & safety, risk, fulfillment, or other systems-focused environments. </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="20" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Proven ability to operate independently in ambiguous problem spaces—setting strategy, aligning stakeholders, and driving execution. </li>
<li data-leveltext="" data-font="Symbol" data-listid="20" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Strong analytical and technical fluency; comfortable with data, experimentation, and partnering with engineering and data science teams. <span data-ccp-props="{"134233117":false,"134233118":false,"335557856":16777215,"335559738":0,"335559739":0}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="20" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Demonstrated success designing and scaling systems that influence marketplace or platform dynamics. <span data-ccp-props="{"134233117":false,"134233118":false,"335557856":16777215,"335559738":0,"335559739":0}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="20" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Systems thinker who understands how changes propagate across a complex ecosystem and can design for long-term marketplace health. </li>
<li data-leveltext="" data-font="Symbol" data-listid="20" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Equally comfortable zooming out to define strategy and zooming in to craft the details of a model, workflow, or experiment.<span data-ccp-props="{"134233117":false,"134233118":false,"335557856":16777215,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p><strong>What We Offer:</strong></p>
<ul>
<li><strong>Accelerated Growth Environment</strong>: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package</strong>: Competitive base, equity, and upside that tracks with your impact.</li>
<li><strong>Flexible Time Off</strong>: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.</li>
<li><strong>Comprehensive Benefits Package</strong>: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.</li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p></div><div class="title">Salary Range</div><div class="pay-range"><span>$175,000</span><span class="divider">—</span><span>$270,000 USD</span></div></div></div><div class="content-conclusion"><div><strong>About Us</strong> </div>
<div>StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. </div>
<div> </div>
<div>For California Residents: California Job Applicant Privacy Notice found <a class="postings-link" href="https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf">here</a></div>
<div> </div>
<div><strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong></div></div>
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