Vice President, Operations – Financial Messaging (FM) at Bottomline Technologies

<div class="content-intro"><h2>Why Choose Bottomline?</h2> <p>Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!</p></div><p><strong><span data-contrast="auto">The Opportunity</span><span data-ccp-props="{}">&nbsp;</span></strong></p> <p><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">The Vice President, Operations – Financial Messaging (FM) is a pivotal executive leadership role responsible for the end-to-end operational performance, resilience, and readiness of Bottomline’s Financial Messaging platforms, including GT, SWIFT, and FM SaaS offerings. These platforms&nbsp;operate&nbsp;in highly regulated, always-on environments where reliability, trust, and&nbsp;execution&nbsp;excellence are critical.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">This role serves as the operational counterpart to&nbsp;VP, Engineering (FM), ensuring strategy translates into scalable, customer-ready outcomes. The VP, Operations is both strategic and hands-on—setting direction, building teams, and leading decisively during critical operational moments.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-ccp-props="{}">&nbsp;</span></p> <p><strong><span data-ccp-props="{}">&nbsp;</span><span data-contrast="auto">Key Responsibilities</span><span data-ccp-props="{}">&nbsp;</span></strong></p> <p><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li><span data-contrast="auto"> Own full operational accountability for FM platforms, including availability, incident management, release execution, and customer impact.</span></li> <li><span data-contrast="auto"> Act as the ultimate escalation point for critical operational and customer-impacting issues.</span></li> <li><span data-contrast="auto">Establish best-in-class standards for incident response, problem management, and executive communications.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto"> Drive operational readiness, release governance, and disciplined change management across GT, SWIFT, and SaaS platforms.</span></li> <li><span data-contrast="auto"> Partner with Product and Engineering to balance delivery speed with operational safety and regulatory compliance.</span></li> <li><span data-contrast="auto"> Lead customer operations and ensure a trusted, high-quality experience for strategic and regulated customers.</span></li> <li><span data-contrast="auto"> Define and own FM operational KPIs and executive operating cadence.</span></li> <li><span data-contrast="auto"> Build, lead, and develop a high-performing global FM Operations leadership team.</span></li> <li><span data-contrast="auto"> Serve as a core member of the FM leadership team and represent FM Operations in executive forums.</span></li> </ul> <p><span data-ccp-props="{}">&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></p> <p><strong><span data-contrast="auto">What Success Looks Like</span><span data-ccp-props="{}">&nbsp;</span></strong></p> <p><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li><span data-contrast="auto">Highly reliable, predictable FM platforms trusted by customers and internal stakeholders.</span></li> <li><span data-contrast="auto"> Material reduction incustomer-impactingincidents and escalations.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto"> Strong releasequality, operational readiness,and change&nbsp;predictability.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto"> Clear executive visibility into operational performance and risk.</span></li> <li><span data-contrast="auto"> A mature, accountable, and engaged FM Operations organization.</span></li> </ul> <p><span data-ccp-props="{}">&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></p> <p><strong><span data-contrast="auto">Qualifications &amp; Experience</span><span data-ccp-props="{}">&nbsp;</span></strong></p> <p><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li><span data-contrast="auto"> Minimum of 15 years of progressive experience in operations, technology, or platform leadership roles.</span></li> <li><span data-contrast="auto"> Senior leadership experience within enterprise software, SaaS, payments, or financial services technology environments.</span></li> <li><span data-contrast="auto">Bachelor’s degree in Computer Science, Engineering, Information Systems, ora related&nbsp;technical discipline (Master’s&nbsp;degree preferred).</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto"> Proven experience owning mission-critical, high-availability platformsoperating atglobal scale.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto"> Strong background in incident management, operational resilience, change governance, and service reliability.</span></li> <li><span data-contrast="auto">Demonstratedsuccess leading globally distributed teams and senior leaders.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto"> Experienceoperatingin regulated environments with strong risk, compliance, and customer expectations.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto"> Exceptional executive communication, stakeholder management, and decision-making skills.</span></li> </ul> <p><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-ccp-props="{}">&nbsp;</span><strong><span data-contrast="auto">Leadership Profile</span><span data-ccp-props="{}">&nbsp;</span></strong></p> <p><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">The ideal candidate is decisive, accountable, and calm under pressure, with a strong customer-first mindset. They combine strategic thinking with operational rigor and are comfortable driving outcomes across complex, cross-functional environments. This leader builds trust, challenges constructively, and sets a high bar for execution excellence.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-ccp-props="{}">&nbsp;</span></p><div class="content-conclusion"><p>We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.</p></div>