Home Care Scheduling Manager at Bayada

<p><strong>Client Services Manager</strong>– Assistive Care in Tinton Falls, NJ&nbsp;<br><strong>Salary</strong>: $50,000- $55,000 per year<br><strong>PTO, comprehensive benefits, 401k match</strong></p> <p>&nbsp;</p> <p class="p8i6j01 paragraph"><strong>BAYADA HOME HEALTH CARE</strong> is seeking a <strong>full-time Client Services Manager</strong> for our <strong>Assistive Care</strong> office in <strong>Tinton Falls, NJ</strong>. This office provides <strong>best-in-class non-medical home care</strong> to adults and seniors, helping them live safely at home with <strong>comfort, dignity, and independence</strong>.</p> <p class="p8i6j01 paragraph">If you are looking for an exciting career opportunity in a growing industry, a <strong>Client Services Manager</strong> role could be the right next step for you. BAYADA believes that our clients and their families deserve home care delivered with <strong>compassion, excellence, and reliability</strong>, and we are looking for a leader who shares those values.</p> <p class="p8i6j01 paragraph">&nbsp;</p> <h4 class="_9k2iva0 p8i6j0c _1ibi0s314 heading3 _9k2iva1"><span style="text-decoration: underline;">Why this role matters</span></h4> <h4 class="_9k2iva0 p8i6j0c _1ibi0s314 heading3 _9k2iva1">As a&nbsp;Client Services Manager (CSM), you are the central coordinator of care in the office. You will:</h4> <ul class="p8i6j07 p8i6j02"> <li class="p8i6j0a">Ensure that clients receive <strong>consistent, high-quality services</strong></li> <li class="p8i6j0a">Support and engage our <strong>home health aides and caregivers</strong></li> <li class="p8i6j0a">Partner closely with the <strong>clinical manager and director</strong> to grow and sustain a healthy caseload</li> <li class="p8i6j0a">Help BAYADA reach more people who want to remain safely at home through&nbsp;<strong>assistive care services</strong> <div class="tk0j8o1 _1ibi0s31a _1ibi0s3do"><a id="base-ui-:rrh:" class="wdbi343 wdbi341 _1ibi0s3dd _1ibi0s376" href="https://bayadahomehc-my.sharepoint.com/personal/jportillo_bayada_com/_layouts/15/Doc.aspx?sourcedoc=%7B1E92D180-D765-48EE-8D96-A043A09BD880%7D&amp;file=Client%20Services%20Manager%20Script.docx&amp;action=default&amp;mobileredirect=true" target="_blank" data-label="3" data-base-ui-click-trigger=""></a><a id="base-ui-:rrk:" class="wdbi343 wdbi341 _1ibi0s3dd _1ibi0s376" href="https://acplaybook.bayada.com" target="_blank" data-label="4" data-base-ui-click-trigger=""></a></div> </li> </ul> <p>&nbsp;</p> <h4 class="_9k2iva0 p8i6j0c _1ibi0s314 heading3 _9k2iva1"><span style="text-decoration: underline;">Responsibilities for a Client Services Manager – Assistive Care</span></h4> <p class="p8i6j01 paragraph"><strong>In this role, you will:</strong></p> <p class="p8i6j01 paragraph"><strong>Client &amp; caregiver coordination</strong></p> <ul class="p8i6j07 p8i6j02"> <li class="p8i6j0a">Manage a <strong>caseload of Assistive Care clients</strong>, ensuring schedules are filled and services are delivered reliably</li> <li class="p8i6j0a">Coordinate day-to-day <strong>staffing and scheduling</strong> for personal care and companion services</li> <li class="p8i6j0a">Communicate regularly with <strong>clients, families, and caregivers</strong> to understand needs, resolve issues, and maintain a high-quality experience</li> <li class="p8i6j0a">Monitor and respond to <strong>open shifts, cancellations, and coverage gaps</strong> to prevent service interruptions <div class="tk0j8o1 _1ibi0s31a _1ibi0s3do"><a id="base-ui-:rrp:" class="wdbi343 wdbi341 _1ibi0s3dd _1ibi0s376" href="https://bayadahomehc-my.sharepoint.com/personal/jportillo_bayada_com/_layouts/15/Doc.aspx?sourcedoc=%7B1E92D180-D765-48EE-8D96-A043A09BD880%7D&amp;file=Client%20Services%20Manager%20Script.docx&amp;action=default&amp;mobileredirect=true" target="_blank" data-label="3" data-base-ui-click-trigger=""></a><a id="base-ui-:rrt:" class="wdbi343 wdbi341 _1ibi0s3dd _1ibi0s376" href="https://acplaybook.bayada.com/client-services-manager-csm-development/" target="_blank" data-label="5" data-base-ui-click-trigger=""></a></div> </li> </ul> <p class="p8i6j01 paragraph"><strong>Referral management &amp; growth</strong></p> <ul class="p8i6j07 p8i6j02"> <li class="p8i6j0a">Receive and process <strong>referrals</strong> from hospitals, discharge planners, payors, and community partners</li> <li class="p8i6j0a">Partner with clinical team and director to <strong>convert referrals to active cases</strong> quickly and smoothly</li> <li class="p8i6j0a">Track <strong>billable hours and caseload growth</strong>, contributing to office productivity and financial health <div class="tk0j8o1 _1ibi0s31a _1ibi0s3do"><a id="base-ui-:rs2:" class="wdbi343 wdbi341 _1ibi0s3dd _1ibi0s376" href="https://bayadahomehc-my.sharepoint.com/personal/jportillo_bayada_com/_layouts/15/Doc.aspx?sourcedoc=%7B1E92D180-D765-48EE-8D96-A043A09BD880%7D&amp;file=Client%20Services%20Manager%20Script.docx&amp;action=default&amp;mobileredirect=true" target="_blank" data-label="3" data-base-ui-click-trigger=""></a></div> </li> </ul> <p class="p8i6j01 paragraph"><strong>Field staff support &amp; engagement</strong></p> <ul class="p8i6j07 p8i6j02"> <li class="p8i6j0a">Build strong, trusting relationships with <strong>home health aides and caregivers</strong></li> <li class="p8i6j0a">Support caregivers with <strong>schedule changes, questions, and concerns</strong>, escalating issues appropriately</li> <li class="p8i6j0a">Collaborate with recruiting and clinical leaders around <strong>onboarding, compliance, and performance</strong> of field staff <div class="tk0j8o1 _1ibi0s31a _1ibi0s3do"><a id="base-ui-:rs6:" class="wdbi343 wdbi341 _1ibi0s3dd _1ibi0s376" href="https://acplaybook.bayada.com" target="_blank" data-label="4" data-base-ui-click-trigger=""></a><a id="base-ui-:rsa:" class="wdbi343 wdbi341 _1ibi0s3dd _1ibi0s376" href="https://acspplaybook.bayada.com/recruiting-philosophy/" target="_blank" data-label="6" data-base-ui-click-trigger=""></a></div> </li> </ul> <p class="p8i6j01 paragraph"><strong>Office teamwork &amp; operations</strong></p> <ul class="p8i6j07 p8i6j02"> <li class="p8i6j0a">Collaborate daily with the <strong>director, clinical manager, and office team</strong> to achieve goals in client satisfaction, staffing, and retention</li> <li class="p8i6j0a">Use BAYADA systems (e.g., <strong>scheduling and documentation platforms, Workday, email, and reports</strong>) to manage caseload and workflows</li> <li class="p8i6j0a">Model <strong>The BAYADA Way</strong>—our core values of <em>compassion, excellence, and reliability</em>—in all interactions <div class="tk0j8o1 _1ibi0s31a _1ibi0s3do"><a id="base-ui-:rsf:" class="wdbi343 wdbi341 _1ibi0s3dd _1ibi0s376" href="https://bayadahomehc.sharepoint.com/sites/PublishedPolicyFileTeam/Shared%20Documents/Published%20Policy%20Files/Published/Job%20Descriptions/0-10925%20-%20DIVISIONAL%20CLIENT%20SERVICES%20MANAGER%20-%20ASSISTIVE%20CARE.pdf" target="_blank" data-label="7" data-base-ui-click-trigger=""></a><a id="base-ui-:rsi:" class="wdbi343 wdbi341 _1ibi0s3dd _1ibi0s376" href="https://bayadahomehc-my.sharepoint.com/personal/jportillo_bayada_com/_layouts/15/Doc.aspx?sourcedoc=%7B1E92D180-D765-48EE-8D96-A043A09BD880%7D&amp;file=Client%20Services%20Manager%20Script.docx&amp;action=default&amp;mobileredirect=true" target="_blank" data-label="3" data-base-ui-click-trigger=""></a></div> </li> </ul> <p>&nbsp;</p> <h4 class="_9k2iva0 p8i6j0c _1ibi0s314 heading3 _9k2iva1">Qualifications for a Client Services Manager – Assistive Care</h4> <p class="p8i6j01 paragraph"><strong>Required</strong></p> <ul class="p8i6j07 p8i6j02"> <li class="p8i6j0a">Bachelor’s degree <strong>or</strong> equivalent combination of education and relevant experience (per office/division standard)</li> <li class="p8i6j0a"><strong>1+ years of experience</strong> in customer service, staffing, scheduling, or coordination in a fast-paced environment</li> <li class="p8i6j0a">Strong <strong>relationship-building and communication skills</strong>, both written and verbal</li> <li class="p8i6j0a">Proven ability to <strong>prioritize, stay organized, and manage competing deadlines</strong></li> <li class="p8i6j0a">Comfort using computers and learning new systems (scheduling, documentation, reporting)</li> <li class="p8i6j0a">Alignment with <strong>The BAYADA Way</strong> and a genuine desire to support clients, families, and caregivers <div class="tk0j8o1 _1ibi0s31a _1ibi0s3do"><a id="base-ui-:rsn:" class="wdbi343 wdbi341 _1ibi0s3dd _1ibi0s376" href="https://bayadahomehc.sharepoint.com/sites/PublishedPolicyFileTeam/Shared%20Documents/Published%20Policy%20Files/Published/Job%20Descriptions/0-10925%20-%20DIVISIONAL%20CLIENT%20SERVICES%20MANAGER%20-%20ASSISTIVE%20CARE.pdf" target="_blank" data-label="7" data-base-ui-click-trigger=""></a><a id="base-ui-:rsr:" class="wdbi343 wdbi341 _1ibi0s3dd _1ibi0s376" href="https://bayadahomehc-my.sharepoint.com/personal/jportillo_bayada_com/_layouts/15/Doc.aspx?sourcedoc=%7B1E92D180-D765-48EE-8D96-A043A09BD880%7D&amp;file=Client%20Services%20Manager%20Script.docx&amp;action=default&amp;mobileredirect=true" target="_blank" data-label="3" data-base-ui-click-trigger=""></a></div> </li> </ul> <p class="p8i6j01 paragraph"><strong>Preferred</strong></p> <ul class="p8i6j07 p8i6j02"> <li class="p8i6j0a">Experience in <strong>home care, healthcare, senior services, or human services</strong></li> <li class="p8i6j0a">Prior experience with <strong>scheduling / staffing</strong> or case management</li> <li class="p8i6j0a">Familiarity with the <strong>local community and service area</strong></li> </ul> <p><strong>Schedule &amp; Work Environment</strong></p> <ul> <li><strong>Full-time role:</strong> exempt</li> <li><strong>Monday–Friday,</strong> daytime office hours 8:30am- 5:00pm&nbsp;</li> </ul> <p><strong>Benefits</strong></p> <ul> <li>BAYADA Home Health Care offers a comprehensive benefits plan including:</li> <li>Medical, dental, and vision coverage</li> <li>Paid holidays, vacation, and sick time</li> <li>401(k) with company match</li> <li>Employer-paid life insurance</li> <li>Employee Assistance Program</li> <li>Tuition reimbursement</li> </ul> <p>To learn more about BAYADA benefits:<a href="https://www.bayada.com/benefits"> https://www.bayada.com/benefits</a></p> <p>&nbsp;</p> <div class="_1k6fhhvc _1ibi0s3dz"><hr> <h3 class="_9k2iva0 p8i6j0c _1ibi0s314 heading3 _9k2iva1">Join BAYADA</h3> <p class="p8i6j01 paragraph">At BAYADA HOME HEALTH CARE, every role is connected to our vision of <strong>helping millions of people worldwide experience a better quality of life at home</strong>. As a <strong>Client Services Manager</strong> in our Assistive Care practice, you’ll grow your skills, your career, and your impact—while being part of a team that truly cares for you so that you can care for others.</p> <div class="tk0j8o1 _1ibi0s31a _1ibi0s3do"><a id="base-ui-:rsv:" class="wdbi343 wdbi341 _1ibi0s3dd _1ibi0s376" href="https://bayadahomehc-my.sharepoint.com/personal/jportillo_bayada_com/_layouts/15/Doc.aspx?sourcedoc=%7B1E92D180-D765-48EE-8D96-A043A09BD880%7D&amp;file=Client%20Services%20Manager%20Script.docx&amp;action=default&amp;mobileredirect=true" target="_blank" data-label="3" data-base-ui-click-trigger=""></a><a id="base-ui-:rt3:" class="wdbi343 wdbi341 _1ibi0s3dd _1ibi0s376" href="https://bayadahomehc-my.sharepoint.com/personal/jportillo_bayada_com/_layouts/15/Doc.aspx?sourcedoc=%7B781E1557-F027-4FE3-BE38-FDBB3149E852%7D&amp;file=Book1.xlsx&amp;action=default&amp;mobileredirect=true" target="_blank" data-label="8" data-base-ui-click-trigger=""></a></div> <p class="p8i6j01 paragraph">If you’re energized by <strong>serving others, solving problems, and building meaningful relationships</strong>, we would be honored to have you apply.</p> <p class="p8i6j01 paragraph"><strong>Ready to make a difference? Apply today to join BAYADA as a Client Services Manager – Assistive Care.</strong></p> </div> <p>&nbsp;</p> <p><strong>Client Services Manager</strong>– Assistive Care in Tinton Falls, NJ&nbsp;<br><strong>Salary</strong>: $50,000- $55,000 per year<br><strong>PTO, comprehensive benefits, 401k match</strong></p> <p><strong>#LIRX</strong></p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p class="p8i6j01 paragraph">&nbsp;</p> <p>&nbsp;</p><div class="content-conclusion"><p><strong><span style="color: black;">As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.</span></strong></p> <p>BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in <a href="https://www.bayada.com/50">here</a>.</p> <p>BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. &nbsp;Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.</p></div>