Senior Manager, Core Infrastructure at ujet.cx

<div class="content-intro"><p><strong>About Us</strong></p> <p>UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.</p> <p>Learn more at <a class="c-link" href="http://www.ujet.cx/" target="_blank" data-stringify-link="http://www.ujet.cx" data-sk="tooltip_parent" data-remove-tab-index="true">www.ujet.cx</a>.</p></div><p><span style="font-size: 12pt;"><strong>Opportunity:</strong></span></p> <p><span style="font-size: 12pt;">Lead UJET’s Core Infrastructure team and shape the backbone of our cloud-native CCaaS platform. You’ll drive the strategy and execution for GCP orgs, networking, compute, base images, Terraform frameworks, and upgrades.&nbsp; Building scalable, reliable infrastructure that empowers all engineering teams and impacts millions of users.</span></p> <p>&nbsp;</p> <p><span style="font-size: 12pt;"><strong>Responsibilities</strong>:</span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Lead and grow the Core Infrastructure team, setting vision, priorities, and execution for foundational cloud services.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Own the design, deployment, and operation of shared cloud primitives: GCP orgs &amp; folders, networking, load balancers, compute, base images, Terraform frameworks, and upgrades.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Define and enforce best practices for scalability, security, observability, and maintainability across the cloud platform.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Partner with product and engineering teams to enable fast, safe, and reliable development and deployment workflows.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Drive continuous improvement in processes, automation, and infrastructure reliability.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Mentor and develop team members, fostering a culture of ownership, collaboration, and technical excellence.</span></li> </ul> <p>&nbsp;</p> <p><span style="font-size: 12pt;"><strong>Requirements:</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">5+ years of experience in cloud infrastructure engineering, with at least 2 years in a leadership or management role.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong expertise in GCP, including organization/folder structure, networking, compute, load balancing, and IAM.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Hands-on experience with IaC tools (Terraform).</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Proven track record of designing and operating scalable, reliable cloud systems.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong leadership, communication, and team-building skills.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to balance strategic thinking with hands-on technical understanding.</span></li> </ul> <p>&nbsp;</p> <p><span style="font-size: 12pt;"><strong>Preferred Qualifications:</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience base image management, and automated upgrades.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Familiarity with multi-cloud or hybrid cloud environments.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Knowledge of security best practices in cloud infrastructure.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience in high-growth, fast-moving technology companies, preferably in SaaS or CCaaS.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Comfort working cross-functionally with product, engineering, and operations teams.</span></li> </ul> <p>&nbsp;</p> <p><span style="font-size: 12pt;">Annual US Hiring Range: $170,000 - $190,000</span></p> <div> <p class="p1"><span class="s1" style="font-size: 12pt;"><em>*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.</em></span></p> <p class="p1">&nbsp;</p> <p class="p1"><span class="s1" style="font-size: 12pt;">#LI-Remote</span></p> </div> <div>&nbsp;</div> <div>&nbsp;</div><div class="content-conclusion"><p><strong>UJET is an Equal Opportunity Employer</strong></p> <p>UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p> <p><strong>Compliance Responsibilities</strong></p> <p>Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.</p> <p><strong>Why UJET?</strong></p> <ul> <li><strong>Impactful Work:</strong> Be at the forefront of innovation, directly shaping the future of customer experience.&nbsp;</li> <li><strong>Dynamic Culture:</strong> Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.</li> <li><strong>Comprehensive Benefits:</strong> Medical, dental, vision, 401(k) plan, commuter benefits, and more.</li> </ul></div>