Technical Customer Service Representative at RAB Lighting

<p data-start="275" data-end="399"><span style="font-size: 14pt;"><strong data-start="332" data-end="399">Be the expert customers trust. Help them see solutions clearly.</strong></span></p> <p data-start="78" data-end="609">As a Technical Customer Service Representative at RAB, you’ll serve as a knowledgeable partner—helping customers navigate lighting solutions with confidence, clarity, and care. In this remote position, you’ll combine practical lighting and electrical expertise with strong communication, problem-solving, and service coordination skills. You’ll assist customers with product selection, installation guidance, and troubleshooting, all while ensuring adherence to industry standards and delivering a high-quality customer experience.</p> <p data-start="611" data-end="891" data-is-last-node="" data-is-only-node="">If you have a background in electrical work or technical customer support, this opportunity offers a strong path forward. Bring your expertise and dedication to customer relationships to RAB and help deliver solutions that perform and experiences that leave a lasting impression.</p> <p data-start="1298" data-end="1366"><strong data-start="1298" data-end="1311">Schedule:</strong> 11:30 a.m. – 8:00 p.m. ET / 8:30 a.m. – 5:00 p.m. PT. &nbsp; &nbsp; This is a remote position open to candidates located in the United States only.</p> <h3 data-section-id="1bvj2sf" data-start="1373" data-end="1391">What You Bring</h3> <p data-start="1512" data-end="1527"><strong data-start="1512" data-end="1527">Core Skills and Experience</strong></p> <ul data-start="1528" data-end="1846"> <li>Lighting &amp; Electrical Systems Knowledge – Demonstrate strong foundational understanding of lighting technology, electrical wiring, and lighting control systems.</li> <li>Technical Troubleshooting &amp; Diagnostics – Effectively identify, analyze, and resolve technical issues in a support-driven environment.</li> <li>Customer-Centric Communication – Deliver exceptional customer service through clear, professional, and empathetic communication and interpersonal skills through phone, email &amp; chat.</li> <li>Technical Support Systems Proficiency – Proficient in the use of CRM platforms, ticketing systems, and communication tools to manage and resolve support cases efficiently.</li> <li>Time Management &amp; Independent Work – Successfully prioritize tasks, manage time effectively, and operate independently in a fast-paced, dynamic remote-work environment.</li> <li>Bachelor’s degree or equivalent experience in the electrical field</li> <li>3+ years of electrical and wiring experience</li> </ul> <p data-start="1873" data-end="1893">&nbsp;</p> <p data-start="1873" data-end="1893">&nbsp;</p> <h3 data-section-id="1bvj2sf" data-start="1373" data-end="1391">What You'll Do</h3> <p data-start="1873" data-end="1893">&nbsp;</p> <p data-start="1873" data-end="1893"><strong data-start="1873" data-end="1893">Customer Support</strong></p> <ul data-start="1894" data-end="2184"> <li>Serve as a primary point of contact for customers, providing friendly, knowledgeable, and solution-focused support.</li> <li>Build trust with customers by actively listening, understanding their needs, and responding with empathy and professionalism.</li> <li>Clearly explain product features, setup, and troubleshooting steps in a way that is easy for customers to understand.</li> <li>Manage customer questions, concerns, and complaints through to resolution, ensuring a positive experience.</li> </ul> <p data-start="2186" data-end="2210"><strong data-start="2186" data-end="2210">Technical Assistance</strong></p> <ul data-start="2211" data-end="2556"> <li>Support customers remotely with installation, configuration, and use of lighting products.</li> <li>Troubleshoot common lighting issues such as dimming problems, flickering, or power concerns.</li> <li>Use basic wiring diagrams, manuals, and product documentation to guide customers effectively.</li> <li>Assist with basic lighting controls (on/off, 0–10V dimming) and product performance questions.</li> <li>Follow safety and compliance guidelines during all customer interactions.</li> </ul> <p data-start="2558" data-end="2588"><strong data-start="2558" data-end="2588">Operations &amp; Communication</strong></p> <ul data-start="2589" data-end="2777"> <li>Communicate confidently and professionally across email, phone, chat, and CRM platforms.</li> <li>Document customer interactions accurately and maintain organized case records.</li> <li>Prioritize and manage multiple customer requests in a fast-paced support environment.</li> <li>Meet response time and service level expectations while maintaining high-quality service.</li> </ul> <p data-start="2779" data-end="2812"><strong data-start="2779" data-end="2812">Problem Solving &amp; Improvement</strong></p> <ul data-start="2813" data-end="3002"> <li>Identify customer issues and provide clear, practical solutions.</li> <li>Handle challenging situations calmly and professionally to achieve positive outcomes.</li> <li>Recognize recurring customer concerns and share insights with the team to improve products and processes.</li> </ul> <h3 data-section-id="45xk6r" data-start="3009" data-end="3025">Why Join RAB</h3> <p data-start="3026" data-end="3181">We’re committed to doing more than delivering great products. Our work is grounded in making lighting better—for our customers and for the world around us.</p> <ul data-start="3183" data-end="3600"> <li data-section-id="j5wztn" data-start="3183" data-end="3271">Be part of a company focused on high-quality, affordable, energy-efficient solutions</li> <li data-section-id="1a5s2ln" data-start="3272" data-end="3343">Help support products designed to be easy to sell, install, and use</li> <li data-section-id="yu21o8" data-start="3344" data-end="3463">Contribute to a business committed to reducing environmental impact and creating responsible, sustainable practices</li> <li data-section-id="13pilg4" data-start="3464" data-end="3499">Competitive salary and benefits that recognize your talents and contributions</li> <li data-section-id="15oj7nf" data-start="3500" data-end="3558">Remote work environment with strong team collaboration</li> <li data-section-id="1ydj2c6" data-start="3559" data-end="3600">Opportunities for professional growth</li> </ul> <p data-start="3607" data-end="3688">&nbsp;</p> <section class="text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])>*]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="request-WEB:efa4d617-11ae-4c65-a864-569b7308e736-1" data-testid="conversation-turn-4" data-scroll-anchor="false" data-turn="assistant"> <div class="text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)"> <div class="[--thread-content-max-width:40rem] @w-lg/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn"> <div class="flex max-w-full flex-col gap-4 grow"> <div class="min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&amp;]:mt-1" data-message-author-role="assistant" data-message-id="ac785b06-63d7-4c44-86f0-f1cef407d885" data-message-model-slug="gpt-5-3" data-turn-start-message="true"> <div class="flex w-full flex-col gap-1 empty:hidden"> <div class="markdown prose dark:prose-invert w-full wrap-break-word light markdown-new-styling"> <p data-start="0" data-end="88" data-is-last-node="" data-is-only-node="">Apply now and play a part in delivering seamless service and smarter lighting solutions.</p> </div> </div> </div> </div> </div> </div> </section>