Analyst, Commercial Insights - Services at PlayStation Global
United States, San Mateo, CAFull-timeAdmin (Services)Posted 14 days ago
About the Role
<div class="content-intro"><p><strong>Why Sony Interactive Entertainment?</strong></p>
<p>Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.</p></div><p><strong><span data-contrast="auto">Analyst, Commercial Insights – Services</span></strong><span data-ccp-props="{}"> </span></p>
<p><strong>San Mateo, CA (Collab)/Remote </strong></p>
<p><strong><span data-contrast="auto">Role Overview</span></strong><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto"><span data-ccp-parastyle="Body Bullet" data-ccp-parastyle-defn="{"ObjectId":"936266bb-f584-5ba4-9f72-7373636342e3|1","ClassId":1073872969,"Properties":[469775450,"Body Bullet",201340122,"2",134233614,"true",469778129,"BodyBullet",335572020,"1",469777841,"Helvetica",469777842,"Times New Roman",469777843,"ヒラギノ角ゴ Pro W3",469777844,"Helvetica",469769226,"Helvetica,Times New Roman,ヒラギノ角ゴ Pro W3",335551500,"0",268442635,"24",335559705,"2057",335551547,"1033",335559740,"240",201341983,"0",335559739,"0",201342446,"1",201342447,"5",201342448,"1",201342449,"1",201341986,"1"]}">PlayStation is looking for an innovative, detail-oriented, highly motivated Analyst to join our PlayStation Services team. Services </span><span data-ccp-parastyle="Body Bullet">sits</span><span data-ccp-parastyle="Body Bullet"> within the Global Sales and Business Operations organization that manages the PlayStation Plus subscription business, a key revenue generator and innovator for Sony Interactive Entertainment. This role sits within the Planning and Insights team responsible for leading analytics operational excellence in commercial performance, planning, and strategy. </span></span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<p><span data-contrast="auto">This role is responsible for insightful and actionable analytics support of our subscription services from a commercial planning standpoint. You will play a critical role in creating data reporting tools, developing methodologies for measuring and forecasting impact to subscriptions, and delivering analytical insights on the performance of offers & promotions, pricing and experience optimizations. The work you do will directly impact decisions made about the offers and experience made available to PlayStation Plus members. Effective verbal and written communication skills are extremely important, as s/he will collaborate with key stakeholders across a global organization. </span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></p>
<p><strong><span data-contrast="auto">What you will be doing</span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="2" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="0" data-aria-level="1"><span data-contrast="auto">Support the Services Insights team with analysis of commercial and engagement trends across the PlayStation Plus user base, using these insights to inform strategic decisions and improve performance measurability</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="2" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Working across our Commercial, Engagement & Experience and CRO teams, you will be responsible for exploring our subscriptions data for novel insights, deconstructing complex datasets to help improve knowledge of our users</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="2" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Creating recursive frameworks for long term monitoring of business initiatives, helping to identify opportunities for growth and reduce reporting cycle time</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="2" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Working with our Engineering and Reporting teams to democratise insights into actionable outputs</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="2" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Support efforts to optimise our business with experimentation and A/B testing</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="2" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Partner closely with stakeholders within GSBO and other supporting teams to understand and deliver business insights using data</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="2" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Collaborate with data teams across SIE to understand and utilise available tools and resources while contributing learnings and business area expertise to the organization </span><span data-ccp-props="{}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">What we are looking for</span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="2" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Bachelors Degree in a quantitative or computational field</span><span data-ccp-props="{}"> or equivalent</span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="2" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">5+ years experience in analytics related roles</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="2" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Proficient at translating ambiguous business requirements into meaningful analytical insights from start to finish </span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="2" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="auto">Skilled with SQL, Python and spreadsheet applications (Excel, Google sheets).</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="2" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="auto">Knowledge of statistical concepts, subscription metrics and A/B testing</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="2" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1"><span data-contrast="auto">Keen attention to detail and ability to deliver high quality analytical work</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="2" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1"><span data-contrast="auto">Proven experience creating data visualizations and reports to surface actionable insights </span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="2" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="14" data-aria-level="1"><span data-contrast="auto">Excellent communication skills (written and verbal)</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="2" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="15" data-aria-level="1"><span data-contrast="auto">Ability to work collaboratively with stakeholders across different teams and levels</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="2" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="16" data-aria-level="1"><span data-contrast="auto">Strong project management, multi-tasking and organizational skills</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="2" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="17" data-aria-level="1"><span data-contrast="auto">Ability to adapt quickly in a dynamic, changing, fast-paced business environment</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="2" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="18" data-aria-level="1"><span data-contrast="auto">Ability to work varying hours as well as a flexible approach to working hours to support global business operations</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Preferred Qualifications</span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="2" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="19" data-aria-level="1"><span data-contrast="auto">Strong technical proficiencies with SQL, Python, Airflow</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="2" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="20" data-aria-level="1"><span data-contrast="auto">Skilled with visualization tools like Domo, Power BI, Tableau</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="2" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="21" data-aria-level="1"><span data-contrast="auto">Interest in the gaming industry</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="2" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="22" data-aria-level="1"><span data-contrast="auto">Knowledge of digital gaming landscape, key players, and competitive offerings</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="-" data-font="Aptos" data-listid="2" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Aptos","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="23" data-aria-level="1"><span data-contrast="auto">Prior experience with subscription businesses preferred</span><span data-ccp-props="{}"> </span></li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span style="font-weight: 400;"><strong><em>Please refer to our <a href="https://www.playstation.com/en-us/legal/careers-privacy-notice/">Candidate Privacy Notice</a> for more information about how we process your personal information, and your data protection rights.</em></strong></span></p>
<p> </p>
<p><span style="font-weight: 400;">At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.<br></span><span style="font-weight: 400;"><br>Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. <br></span><span style="font-weight: 400;"><br>In addition, this role </span><span style="font-weight: 400;">is eligible</span><span style="font-weight: 400;"> for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. </span><span style="font-weight: 400;">This role also may be eligible for a bonus package.</span><span style="font-weight: 400;"> Click </span><a href="https://careers.playstation.com/benefits" target="_blank"><strong>here</strong></a><span style="font-weight: 400;"> to learn more.</span></p>
<p> </p></div><div class="title">The estimated base pay range for this role is listed below.</div><div class="pay-range"><span>$136,300</span><span class="divider">—</span><span>$204,500 USD</span></div></div></div><div class="content-conclusion"><p class="p1">Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.</p>
<p class="p1">Please refer to our <a href="https://www.playstation.com/legal/careers-privacy-notice/" target="_blank">Candidate Privacy Notice</a> for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.</p>
<p><strong>Equal Opportunity Statement:</strong></p>
<p><em>Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.</em></p>
<p><em>We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. </em></p>
<p><em>Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.</em></p>
<p> </p></div>
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