Intern - Technical (IT) Services at NISC

<p><span style="font-size: 14pt;"><strong>About NISC</strong></span></p> <p><span style="font-size: 12pt;" data-teams="true">NISC develops and implements enterprise-level and customer-facing software solutions for over 1,200+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.&nbsp;</span></p> <p><span style="font-size: 12pt;"><strong><em>**Current applications submitted will be under consideration for Summer 2027 (May-August)**</em></strong></span></p> <hr> <p><span style="font-size: 14pt;"><strong>Essential Functions</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Troubleshoot and resolve Windows desktop operating system issues, including:</span> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Join PCs to Windows domains.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Install and troubleshoot NISC software on customer PCs.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Virus and/or spyware removal.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Utilize remote connectivity tools such as Remote Desktop to assist with support items.</span></li> </ul> </li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Create and test printers on Windows and Linux servers.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Provide customer phone support as part of an ACD (Automatic Call Distribution) environment.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Monitor Windows and Linux servers via Xymon monitoring tools.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Log and develop action plans for support issues identified by Xymon.</span></li> </ul> <hr> <p><span style="font-size: 14pt;"><strong>Knowledge, Skills, and Abilities</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong customer orientation.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Related coursework and general understanding of Windows desktop operating systems.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Related coursework and general understanding of Linux and Windows servers and operating systems.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Related coursework and general understanding of TCP/IP networks</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong problem-solving skills and attention to detail.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong verbal and written, interpersonal, and communication skills.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to work independently, as well as in a team environment.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to effectively adapt to change.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to interact in a positive manner with internal and external contacts.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to convey technical solutions to both technical and non-technical users.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to maintain the highest level of professionalism, ethical behavior, and confidentiality.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Commitment to NISC's Statement of Shared Values.</span></li> </ul> <hr> <p><span style="font-size: 14pt;"><strong>Desired Education and/or Certification(s)</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">​​High School&nbsp;diploma or equivalency required</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Pursuing an Associate or Bachelor’s Degree in information technology or a related field</span></li> </ul> <hr> <p><span style="font-size: 14pt;"><strong>Minimum Physical Requirements</strong></span></p> <p><span style="font-size: 12pt;">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate.&nbsp; Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.</span></p> <hr> <p><span style="font-size: 14pt;"><strong>Disclaimer</strong></span></p> <p><span style="font-size: 12pt;">Management may modify this job description by assigning or reassigning duties and responsibilities at any time.</span></p>