Platform Engineer - Automation & AI (on-site) at Ziosk
Plano, TexasFull-timeEngineeringPosted 22 days ago
Apply with PipelineAbout the Role
<p><strong><span data-contrast="auto">Platform Engineer - Automation & AI (On-Site) Plano, TX</span></strong><span data-ccp-props="{"335551550":2,"335551620":2}"> </span></p>
<p><strong><span data-contrast="auto">Welcome to Ziosk,</span></strong><span data-contrast="auto"> where we empower restaurants to focus on what matters most: the guest experience!</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p>
<p><strong><span data-contrast="auto">Have you ever used a tablet to pay at a restaurant?</span></strong><span data-contrast="auto"> We pioneered the pay-at-the-table concept and we’re cooking up a plan to transform the restaurant industry. Our recipe for success has been adapting and growing to exceed the needs of our clients, such as Olive Garden, Texas Roadhouse, Chili’s and more – helping them create an experience that keeps guests coming back. Today we have a full menu of solutions, from hardware to software to cloud-based and AI driven products, all focused on helping them create the best guest experience possible to grow their bottom line. </span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p>
<p><strong><span data-contrast="auto">Our secret sauce?</span></strong><span data-contrast="auto"> Our people! Every day, they’re cooking up bold solutions, making Ziosk the leading pay-at-the-table provider in the industry. </span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p>
<p><strong><span data-contrast="auto">Want a seat at our table?</span></strong><span data-contrast="auto"> Ziosk is looking for a highly experienced </span><strong><span data-contrast="auto">Platform Engineer </span></strong><span data-contrast="auto">to join our </span><strong><span data-contrast="auto">Engineering</span></strong><span data-contrast="auto"> department. This is a hands-on leadership role for someone who thrives at the intersection of engineering systems, intelligent automation, and operational excellence. You will own our Jira ecosystem, build AI-powered workflow agents, and drive engineering efficiency and visibility across the organization. If you have deep Jira administration expertise and a proven track record of building agents and automations that meaningfully improve how engineering teams work — this role was built for you.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p>
<p><strong><span data-contrast="auto">The Main Course – Responsibilities</span></strong><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p>
<p><span data-contrast="auto">Engineering Systems & Jira Platform Ownership</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Serve as the primary Jira administrator — owning all workflows, automation rules, integrations, permissions, schemes, and governance.</span><span data-ccp-props="{"335551550":6,"335551620":6,"335559738":60,"335559739":60}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Design and maintain scalable Jira configurations that support Agile and SDLC processes across multiple engineering teams.</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Partner with Azure DevOps and GitHub stakeholders to align tooling, workflows, and cross-platform reporting.</span><span data-ccp-props="{"335551550":6,"335551620":6,"335559738":60,"335559739":60}"> </span></li>
</ul>
<p><span data-contrast="auto">AI Agent & Automation Development</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Design, build, and deploy AI-powered agents that automate repetitive engineering workflows and surface actionable intelligence.</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Lead automation initiatives using Power Automate and Power Apps to reduce manual overhead and accelerate engineering throughput.</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Continuously identify and prioritize opportunities where intelligent automation can drive measurable productivity gains.</span><span data-ccp-props="{"335551550":6,"335551620":6,"335559738":60,"335559739":60}"> </span></li>
</ul>
<p><span data-contrast="auto">Engineering Analytics & Operational Visibility</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="none">Build and maintain Databricks and Power BI dashboards tracking engineering metrics, SDLC performance, delivery trends, and operational health.</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="none">Perform data modeling, metric standardization, and trend analysis to give engineering leaders clear, reliable insights.</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="none">Deliver executive-ready reporting that connects engineering activity to business outcomes.</span><span data-ccp-props="{"335551550":6,"335551620":6,"335559738":60,"335559739":60}"> </span></li>
</ul>
<p><span data-contrast="auto">Program & Process Leadership</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="none">Drive SDLC and Agile process improvements — supporting sprint planning, release readiness, and delivery consistency.</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="none">Lead cross-team engineering initiatives and serve as a strategic partner to engineering leadership.</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="none">Champion engineering operational excellence and a culture of continuous improvement.</span><span data-ccp-props="{"335551550":6,"335551620":6,"335559738":60,"335559739":60}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">What You Bring To The Table – Qualifications</span></strong><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1"><span data-contrast="none">Expert-level Jira Administration experience — deep, hands-on ownership of Jira at scale is a core requirement for this role.</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1"><span data-contrast="none">Proven experience building AI agents and intelligent automations that improve engineering workflows — architecting solutions, not just configuring tools.</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1"><span data-contrast="none">5+ years of technical program or engineering operations experience in a software or technology organization.</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1"><span data-contrast="none">Advanced Databricks and Power BI skills including DAX, data modeling, and executive dashboard development.</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1"><span data-contrast="none">Hands-on experience with Power Automate and Power Apps and utilizing those tools to improve automation of workflows.</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1"><span data-contrast="none">Solid understanding of SDLC and Agile methodologies.</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1"><span data-contrast="none">Experience working with Azure DevOps and GitHub in an engineering environment.</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1"><span data-contrast="none">Strong communication and stakeholder management skills — comfortable presenting to engineering leadership and executives.</span><span data-ccp-props="{"335551550":6,"335551620":6,"335559738":60,"335559739":60}"> </span></li>
</ul>
<p><strong><em><span data-contrast="auto">Ziosk </span></em></strong><em><span data-contrast="auto">is an Equal Opportunity employer offering competitive benefits and compensation. Candidates must be eligible to work in the U.S. and be able to commute daily to Plano, TX. </span></em><strong><em><span data-contrast="auto">No agencies or third-party recruiters, please</span></em></strong><em><span data-contrast="auto">. </span></em><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p>
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