Director of Technology Operations at McNees Wallace & Nurick

<div class="content-intro"><p>Joining <strong>McNees Wallace &amp; Nurick LLC</strong> means becoming part of a team that values your voice, your growth, and your impact on clients, colleagues, and the communities we serve. Since 1935, McNees has been a trusted, client-focused law firm delivering practical, results-driven legal solutions with integrity and a client-first philosophy. We are a full-service firm with more than 170 attorneys and 350 professionals, committed to excellence across a wide range of practice areas and industries.</p> <p>At McNees, we are guided by our core values of authentic relationships, excellence, growth, and balance to foster collaboration and innovation. We support your success through mentorship, leadership development, and continuous learning opportunities. Our commitment to community runs deep, with a strong tradition of stewardship through pro bono work, charitable initiatives, and civic engagement. We also prioritize flexibility and well-being with a family-focused culture, reasonable revenue hour expectations, and technology that drives efficiency.</p> <p>If you’re looking for an opportunity to do meaningful work with people who value integrity and collaboration, you’ll feel at home at McNees.</p></div><p>McNees, Wallace &amp; Nurick is actively seeking a<strong> Director of Technology Operations </strong>to join our&nbsp;<strong>Information Technology </strong>department. At McNees, we believe our people are our greatest asset. We foster a culture of integrity, innovation, and collaboration - where your ideas matter, and your contributions make a real impact. This position would&nbsp;lead the day-to-day delivery, reliability, and continuous improvement of technology services that support attorneys and professional staff across multiple offices. Reporting directly to the CIO, this leadership role oversees technology training, service desk operations, and cloud and infrastructure services while helping shape the future of technology through innovation, automation, and scalable operational strategies.</p> <div> <h2>Responsibilities</h2> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Lead, mentor, and develop teams across technology training, service desk, and cloud &amp; infrastructure operations.&nbsp;</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Foster a culture of accountability, continuous improvement, collaboration, and operational excellence.&nbsp;</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Partner with the CIO to establish operational priorities, budgets, and technology roadmaps aligned with firm objectives.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Oversee the successful delivery and adoption of new technology initiatives and organizational change management efforts.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Manage vendor relationships, contract negotiations, and service level performance.&nbsp;</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Define, monitor, and report on KPIs and SLAs across technology operations.&nbsp;</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Lead workforce planning, hiring, employee development, and succession planning initiatives.&nbsp;</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Serve as a key liaison between IT and business stakeholders to ensure technology solutions support evolving organizational needs.&nbsp;</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Drive automation and AI-enabled operational improvements that enhance efficiency and reduce resolution times.&nbsp;</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Ensure effective technology onboarding, user training, and ongoing educational programs that maximize technology adoption and proficiency.&nbsp;</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Oversee the delivery of responsive, high-quality end-user support and continuous improvement of the IT service management program.&nbsp;</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Guide cloud infrastructure strategy, network operations, security, disaster recovery, business continuity planning, endpoint management, and compliance initiatives.</li> </ul> <h2>Requirements</h2> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Bachelor's degree in Information Science, Information Technology, or a related field, or an equivalent combination of education and experience.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">10+ years of progressive IT experience, including at least 5 years in a leadership or management role.&nbsp;</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Demonstrated experience in strategic planning, project management, and process improvement.&nbsp;</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Strong leadership, coaching, and team-development capabilities.&nbsp;</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Excellent communication, stakeholder management, and relationship-building skills.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Service-oriented mindset with a focus on delivering an exceptional user experience.</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Working knowledge of enterprise networking, virtualization, endpoint management, and information security best practices.&nbsp;</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Strong experience with Microsoft Azure, Microsoft 365, network technologies, conference systems, and security foundations.&nbsp;</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Proven success managing SLAs, KPIs, operational budgets, and technology service delivery.&nbsp;</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Relevant certifications such as ITIL v4 Foundation, PMP, Microsoft Azure certifications, Security+, or CISSP are preferred.&nbsp;</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Experience in a law firm or professional services environment is preferred, including familiarity with legal technology platforms.&nbsp;</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Ability to support critical incidents outside normal business hours and travel occasionally to regional offices as needed.</li> </ul> <p>#LI-REMOTE</p> <p>#LI-DNP</p> </div><div class="content-conclusion"><h2>About McNees</h2> <p>Headquartered in Harrisburg, Pa., McNees operates offices across Pennsylvania, Maryland, Ohio, and Washington, D.C., giving our team a broad regional footprint and diverse opportunities for collaboration. We are ranked among the NLJ 500, Best Law Firms, and Best Lawyers, and nationally recognized for excellence in areas such as construction litigation and energy law.</p> <p>Our attorneys deliver tailored strategies to businesses, individuals, and organizations across industries, including real estate, energy, healthcare, banking and finance, insurance, construction, and technology. We also have a strong presence in public sector law, advocating for clients in regulatory and legislative matters at all levels of government.</p> <p>Our services span corporate law, real estate and construction, labor and employment, litigation, tax, intellectual property, energy and environmental, estate planning, and public sector law, complemented by affiliated businesses like Apollo Communications (strategic marketing and PR), Keystone Municipal Solutions (municipal consulting), and Pine Street Land Company (title and settlement services).</p> <p><em>McNees offers an engaging work environment, robust opportunities for professional development, challenging and rewarding career paths, and competitive compensation. McNees is an&nbsp;</em><a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf"><em>Equal Opportunity Employer</em></a><em>. Employment decisions are made without regard to any trait protected by law.</em></p> <p>&nbsp;</p></div>