Claims Experience Advocate, French Market at Lemonade Insurance Company

We’re on the search for an empathetic, communicative individual to join our claims experience team. If you have a background in customer experience and a genuine passion for helping others, you’re going to love this opportunity.

In this role, you’ll work closely with Lemonade’s Claims Experience Adjusters to settle property loses and defy customer expectations along the way. With a customer-first mindset, you’ll be responsible for handling simple or fast-track claims. 

We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.

Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.

What you’ll do 

• Providing surprisingly delightful experiences to our customers through all our channels (email, phone, etc.) 

• Investigate and handle claims from start to finish

• Organize and prioritise daily tasks in order to resolve claim-based questions

• Working with management to help shaping processes

What you’ll need 

• Proficiency in French and English

• A degree in Law, Legal Studies, or related field

• Desire to work in a unique, dynamic, and fast-paced startup environment

• Efficient and loves to get shit done

• The ability to approach your work with empathy, patience, and positivity

• Enthusiasm about learning and adapting to the exciting world of AI –  a commitment to exploring this field is a fundamental part of our culture