AI Enablement & Engineering Manager at Trace3

<div class="content-intro"><p><img src="https://i.postimg.cc/Wb1SdDgC/Join-the.png" alt="" width="649" style="max-width: 100%;"></p> <hr> <p>Who is <strong>Trace3</strong>?</p> <p>Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.</p> <p>Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!</p> <p>Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.&nbsp;&nbsp;</p> <p><strong>Ready to discover the possibilities that live in technology?</strong></p> <p>&nbsp;</p> <p><strong>Come Join Us!</strong></p> <p><strong>Street-Smart</strong>&nbsp;<strong>-&nbsp;<em>Thriving in Dynamic Times</em></strong></p> <p>We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.</p> <p><strong>Juice -&nbsp;<em>The “Stuff” it takes to be a Needle Mover </em></strong></p> <p>We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally&nbsp;mapping out&nbsp;every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.</p> <p><strong>Teamwork -&nbsp;<em>Humble, Hungry and Smart</em></strong></p> <p>We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.</p> <hr> <p>&nbsp;</p></div><p class="s9"><strong><span class="s4">JOB SUMMARY:</span></strong></p> <p class="s7"><span class="s10">The Manager, AI Enablement &amp; Engineering is responsible for driving enterprise adoption, operationalization, support, and value realization of AI tools and solutions across the organization. This role leads the enablement and operational engineering strategy for AI technologies including copilots, internal AI agents, workflow automations, enterprise AI productivity platforms, and emerging AI-enabled business solutions. </span><span class="s10">This is a player-coach leadership role responsible for leading AI enablement engineers, analysts, automation specialists, and technical resources to deliver scalable AI adoption, automation, training, support, governance, and operational capabilities across the enterprise. The role partners closely with business stakeholders, IT leadership, Security, Infrastructure, Enterprise Applications, and AI engineering teams to ensure AI solutions are effectively deployed, governed, supported, adopted, and optimized for measurable business impact. </span><span class="s10">The Manager, AI Enablement &amp; Engineering combines technical leadership, operational management, user enablement, change leadership, and AI governance responsibilities to accelerate responsible AI adoption while improving employee productivity, operational efficiency, and business outcomes.</span></p> <p class="s11">&nbsp;</p> <p class="s11"><strong><span class="s4">SUMMARY OF ESSENTIAL JOB FUNCTIONS:</span></strong></p> <p class="s9"><strong><span class="s12">AI Adoption, Enablement &amp; Strategy</span></strong></p> <div class="s14"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Define and execute the enterprise AI enablement and operationalization strategy</span><span class="s10">.</span></div> <div class="s14"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Develop programs to drive AI awareness, adoption, productivity, and measurable business value</span><span class="s10">.</span></div> <div class="s14"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Partner with executive leadership to align AI initiatives with organizational priorities and transformation goals</span><span class="s10">.</span></div> <div class="s14"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Establish success metrics, KPIs, and operational standards for AI adoption and value realization</span><span class="s10">.</span></div> <div class="s14"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Drive enterprise AI best practices, governance alignment, and standardized usage guidance</span><span class="s10">.</span></div> <p class="s9"><strong><span class="s12">AI Engineering &amp; Solution Delivery</span></strong></p> <div class="s14"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Lead AI enablement engineers and technical specialists responsible for deployment, configuration, integration, and operational support of enterprise AI solutions</span><span class="s10">.</span></div> <div class="s14"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Oversee implementation and operationalization of AI copilots, internal AI agents, workflow automations, and AI-enabled productivity tools</span><span class="s10">.</span></div> <div class="s14"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Partner with AI engineering, infrastructure, and enterprise application teams to prioritize integrations, enhancements, and AI platform capabilities</span><span class="s10">.</span></div> <div class="s14"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Establish scalable operational processes, support models, technical standards, and documentation practices for AI-enabled services</span><span class="s10">.</span></div> <div class="s14"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Support evaluation, pilot programs, and rollout of emerging AI technologies and platforms</span><span class="s10">.</span></div> <div class="s14"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Ensure AI solutions align with enterprise architecture, security, governance, and compliance standards</span><span class="s10">.</span></div> <div class="s14"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Drive operational maturity, scalability, and continuous optimization of enterprise AI services</span><span class="s10">.</span></div> <p class="s9"><strong><span class="s12">Feedback, Analytics &amp; Continuous Improvement</span></strong></p> <div class="s14"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Collect and analyze user feedback, adoption trends, support metrics, and operational analytics</span><span class="s10">.</span></div> <div class="s14"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Measure and report on AI adoption, productivity improvements, operational efficiencies, and business value realization</span><span class="s10">.</span></div> <div class="s14"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Develop executive reporting and dashboards demonstrating ROI and impact of enterprise AI initiatives</span><span class="s10">.</span></div> <div class="s14"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Identify gaps in usability, operational support, training effectiveness, or technical solution performance</span><span class="s10">.</span></div> <div class="s14"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Partner with engineering and business stakeholders to improve AI capabilities using data-driven insights</span><span class="s10">.</span></div> <div class="s14"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Drive continuous improvement initiatives focused on user experience, operational excellence, and AI effectiveness</span><span class="s10">.</span></div> <p class="s9"><strong><span class="s12">Training &amp; Organizational Change Management</span></strong></p> <div class="s14"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Oversee development and delivery of enterprise AI training programs, onboarding, and enablement resources</span><span class="s10">.</span></div> <div class="s14"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Ensure effective education and support for tools including Microsoft Copilot, ChatGPT Enterprise, internal AI agents, automation platforms, and enterprise AI solutions</span><span class="s10">.</span></div> <div class="s14"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Lead organizational change management initiatives to accelerate adoption and responsible AI usage</span><span class="s10">.</span></div> <div class="s14"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Standardize enterprise AI usage guidance, playbooks, and best practices</span><span class="s10">.</span></div> <div class="s14"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Promote AI literacy and responsible AI behaviors across business and IT organizations</span><span class="s10">.</span></div> <p class="s9"><strong><span class="s12">AI Support Operations &amp; User Experience</span></strong></p> <div class="s14"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Own the enterprise AI support model and end-user experience strategy</span><span class="s10">.</span></div> <div class="s14"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Manage AI support operations, ticketing processes, escalation workflows, and issue resolution coordination</span><span class="s10">.</span></div> <div class="s14"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Identify recurring user issues and drive proactive operational or technical improvements</span><span class="s10">.</span></div> <div class="s14"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Partner with engineering teams to troubleshoot and resolve complex AI platform issues</span><span class="s10">.</span></div> <div class="s14"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Ensure a high-quality, scalable, and secure user experience for enterprise AI capabilities</span><span class="s10">.</span></div> <p class="s9"><strong><span class="s12">AI Governance &amp; Responsible AI</span></strong></p> <div class="s14"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Partner with Security, Legal, Compliance, and IT leadership teams to enforce responsible AI governance standards</span><span class="s10">.</span></div> <div class="s14"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Support governance processes for evaluating, approving, and operationalizing enterprise AI tools</span><span class="s10">.</span></div> <div class="s14"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Ensure AI usage aligns with data protection, privacy, compliance, and acceptable use policies</span><span class="s10">.</span></div> <div class="s14"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Promote secure and compliant usage of enterprise-approved AI technologies</span><span class="s10">.</span></div> <div class="s14"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Assist in development and communication of enterprise AI policies, standards, and operational procedures</span><span class="s10">.</span></div> <p class="s9"><strong><span class="s12">Team Leadership</span></strong></p> <div class="s14"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Lead and develop a multidisciplinary AI Enablement &amp; Engineering team including enablement engineers, automation specialists, business analysts, and support resources</span><span class="s10">.</span></div> <div class="s14"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Establish team priorities, operational KPIs, delivery roadmaps, and service expectations</span><span class="s10">.</span></div> <div class="s14"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Manage workload prioritization, resource planning, and execution of AI initiatives</span><span class="s10">.</span></div> <div class="s14"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Provide technical and professional mentorship to team members supporting enterprise AI platforms and services</span><span class="s10">.</span></div> <div class="s14"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Foster a culture of innovation, experimentation, accountability, and continuous learning</span><span class="s10">.</span></div> <p class="s18"><strong><span class="s17">Vendor &amp; Platform Management</span></strong></p> <div class="s19"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Manage relationships with AI platform vendors, technology partners, and service providers</span><span class="s10">.</span></div> <div class="s19"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Coordinate vendor onboarding, operational reviews, escalations, and ongoing platform governance</span><span class="s10">.</span></div> <div class="s19"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Partner with Procurement, Security, Legal, and IT leadership on vendor evaluations, renewals, risk reviews, and licensing management</span><span class="s10">.</span></div> <div class="s19"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Monitor vendor performance, platform adoption, support responsiveness, and roadmap alignment with business objectives</span><span class="s10">.</span></div> <div class="s19"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Collaborate with vendors to identify optimization opportunities, feature enhancements, and best practices</span><span class="s10">.</span></div> <div class="s19"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Support proof-of-concepts, pilot programs, and evaluation of emerging AI technologies and strategic partnerships</span><span class="s10">.</span></div> <div class="s19"><span class="s13">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Assist with forecasting, budgeting, and consumption management for enterprise AI platforms and services</span><span class="s10">.</span></div> <p class="s9">&nbsp;</p> <p class="s9"><strong><span class="s4">REQUIRED SKILLS AND EXPERIENCE:</span></strong></p> <div class="s21"><span class="s20">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Bachelor’s degree in Engineering, Computer Science, or related field (or equivalent experience</span><span class="s10">) required.</span></div> <div class="s14"><span class="s20">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Minimum of 5</span><span class="s10"><span class="Apple-converted-space">&nbsp;</span>years of experience in AI enablement, enterprise technology, digital transformation, automation, IT operations, or related roles</span><span class="s10">.</span></div> <div class="s14"><span class="s20">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Minimum of<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">3 years of leadership or technical program management experience</span><span class="s10">.</span></div> <div class="s14"><span class="s20">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Proven experience operating in a player-coach leadership role balancing strategic leadership with hands-on execution</span><span class="s10">.</span></div> <div class="s14"><span class="s20">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Experience leading technical teams supporting AI, automation, digital workplace, enterprise productivity, or SaaS platforms</span><span class="s10">.</span></div> <div class="s14"><span class="s20">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Hands-on experience implementing, configuring, supporting, or operationalizing AI-powered solutions such as copilots, AI agents, workflow automation tools, or generative AI platforms</span><span class="s10">.</span></div> <div class="s14"><span class="s20">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Experience partnering with AI engineers, developers, infrastructure teams, enterprise application teams, and business stakeholders</span><span class="s10">.</span></div> <div class="s14"><span class="s20">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Familiarity with enterprise AI ecosystems including Microsoft Copilot, OpenAI/ChatGPT Enterprise, automation platforms, knowledge management solutions, and AI productivity tools</span><span class="s10">.</span></div> <div class="s14"><span class="s20">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Experience using analytics, operational metrics, and reporting to measure adoption, usage, productivity impact, and value realization</span><span class="s10">.</span></div> <div class="s14"><span class="s20">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Understanding of AI governance, responsible AI practices, enterprise security, and compliance requirements</span><span class="s10">.</span></div> <div class="s14"><span class="s20">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Experience supporting APIs, integrations, workflow automation, or enterprise SaaS technologies</span><span class="s10">.</span></div> <div class="s14"><span class="s20">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Experience building enterprise training programs, operational support models, and enablement strategies</span><span class="s10">.</span></div> <div class="s14"><span class="s20">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Experience managing or partnering with enterprise software vendors and technology providers</span><span class="s10">.</span></div> <div class="s14"><span class="s20">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Experience supporting SaaS platform lifecycle management including licensing, renewals, adoption, and operational governance</span><span class="s10">.</span></div> <div class="s14"><span class="s20">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Familiarity with enterprise vendor management processes including security reviews, compliance considerations, and contract coordination</span><span class="s10">.</span></div> <div class="s14"><span class="s20">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Strong executive communication, presentation, and stakeholder management skills</span><span class="s10">.</span></div> <div class="s14"><span class="s20">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Ability to translate technical AI concepts into clear business and user guidance</span><span class="s10">.</span></div> <div class="s14"><span class="s20">•<span class="Apple-converted-space">&nbsp;</span></span><span class="s10">Strong analytical, organizational, and continuous improvement capabilities</span><span class="s10">.</span></div><div class="content-pay-transparency"><div class="pay-input"><div class="description">Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.</div><div class="title">Estimated Pay Range</div><div class="pay-range"><span>$142,727</span><span class="divider">&mdash;</span><span>$150,000 USD</span></div></div></div><div class="content-conclusion"><hr> <p><strong>The Perks</strong></p> <ul> <li>Comprehensive medical, dental and vision plans for you and your dependents</li> <li>401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability</li> <li>Competitive Compensation</li> <li>Training and development programs</li> <li>Major offices stocked with snacks and beverages</li> <li>Collaborative and cool culture</li> <li>Work-life balance and generous paid time off</li> </ul> <p>&nbsp;</p> <p><strong>Our Commitment</strong></p> <p>At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.</p> <p>We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.</p> <p>As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.</p> <p>Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all.</p> <p>If you require a reasonable accommodation to complete the application process or participate in an interview, please email&nbsp;<u><a href="mailto:[email protected]">[email protected]</a></u>.</p> <p>&nbsp;</p> <p><strong>***To all recruitment agencies:</strong>&nbsp;Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.</p></div>