Quality Assurance Specialist at Career TEAM

Ventura CountyFull-timeWorkforce ServicesPosted 27 days ago

About the Role

<div class="content-intro">Career Team is a leading workforce development organization on a mission to transform lives.  We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country.  At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.</div><h1 style="line-height: 1;">TITLE: Quality Assurance Specialist</h1> <h1 style="line-height: 1;">REPORTS TO: Executive Director</h1> <h1 style="line-height: 1;">LOCATION: Oxnard, CA</h1> <h1 style="line-height: 1;">EMPLOYMENT TYPE: Full-Time, Non-Exempt Employee</h1> <h1 style="line-height: 1;">SALARY: $60,000 - $65,000 annually</h1> Career TEAM is excited to bring on a Quality Assurance Specialist to support workforce development operations in Ventura County as part of the Workforce Innovation and Opportunity Act (WIOA) and Community Development Block Grant (CDBG) programs. This position will be based onsite at the Oxnard America’s Job Center of California (AJCC) and will play a key role in ensuring compliance, program quality, data integrity, and continuous improvement across workforce and community-based services. The Quality Assurance Specialist will be responsible for reviewing participant files, monitoring program documentation, ensuring compliance with WIOA, CDBG, federal, state, and local policies, supporting quality assurance initiatives, and identifying opportunities for operational improvement. This role will work closely with program leadership, case management staff, fiscal teams, and partner organizations to maintain high-quality service delivery and program performance standards. <h2 style="line-height: 1;">Your Impact on Career TEAM’s Success:</h2> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Conduct ongoing quality assurance reviews of participant files, case notes, and service documentation in CalJOBS and related systems</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Monitor compliance with WIOA, CDBG, local workforce board policies, and contractual requirements</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Review program activities and documentation prior to invoice submission to ensure accuracy and completeness</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Identify trends, deficiencies, and opportunities for process improvement</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Provide technical assistance and feedback to staff regarding documentation standards and compliance expectations</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Support continuous quality improvement initiatives across workforce development and community service programs</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Track performance data and assist with data validation and reporting activities</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Assist with audit preparation, monitoring reviews, and corrective action follow-up</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Collaborate with leadership and frontline staff to improve customer experience and program outcomes</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Present regular quality assurance updates to Executive Director and program leadership</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Maintain organized and confidential participant and program records</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Approach each day and task with a “ZAG” mindset</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Other duties and special projects as assigned</li> </ul> This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the Oxnard AJCC located at: 2901 N. Ventura Rd., 3rd Floor Oxnard, CA 93036 <h2 style="line-height: 1;">To Qualify for This Role, You Must Have:</h2> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Associate’s degree or higher or an equivalent combination of education and experience</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">2+ years of experience performing quality assurance, compliance, case management, workforce development, or social service-related duties</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">1+ years of experience with WIOA and/or CDBG programs, policies, and processes</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience reviewing documentation for accuracy, compliance, and completeness</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Strong computer literacy, including effective use of Microsoft Office Suite (Word, Excel, Outlook) and database systems such as CalJOBS</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Demonstrated understanding of workforce development and community service compliance standards</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ability to maintain confidentiality and handle sensitive information with professionalism and discretion</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Exceptional attention to detail with strong organizational, analytical, and critical thinking skills</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ability to work independently and collaboratively in a team environment</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Excellent time management skills with the ability to manage multiple priorities and deadlines</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Strong verbal and written communication skills</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Valid California Driver’s License</li> </ul> <h2 style="line-height: 1;">Additional Skills/Knowledge Career TEAM Would Love for This Role:</h2> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Bachelor’s degree</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Prior experience conducting monitoring reviews or internal audits</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience working within AJCC, workforce development, or federally funded grant environments</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Strong problem-solving skills and proactive mindset</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ability to interpret policies, procedures, and regulatory guidance</li> </ul> Salary is commensurate with education and experience. Career TEAM offers a competitive benefits package including healthcare, dental, vision, paid holidays, and personal/vacation time.  <div class="content-conclusion">About Career Team: Founded in 1996, Career Team, LLC is a private workforce development organization. Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors: <ul> <li>Named by Inc. Magazine as one of America's 500 fastest growing privately held companies</li> <li>Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation</li> <li>Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program</li> <li>Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider</li> </ul> As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information. Career Team is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position. California Consumer Privacy Act ("CCPA").  Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information: Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location. The Company collects Personal Information to use or disclose as appropriate to: (1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.</div>

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