Patient Service Representative at Metro Vein Centers

<div class="content-intro"><p>Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs.</p> <p>With over <strong>60 clinics across 7 states</strong>, and still growing,&nbsp;we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment.</p> <p>We proudly maintain a <strong>Net Promoter Score (NPS) of 93</strong>, the highest patient satisfaction in the industry.</p></div><p><span style="font-size: 12pt;">As a&nbsp;<strong>Patient Service Representative (PSR)</strong>, you are the first and last impression for our patients—and a vital part of our clinic’s success. This is a <strong>high-volume, medical front desk role</strong> supporting check-in, check-out, insurance verification, EMR scheduling, and financial collections.</span></p> <p><span style="font-size: 12pt;">We’re looking for someone with a warm, professional presence who thrives in a fast-paced clinical environment and understands the nuances of <strong>medical office workflows</strong>. Prior experience in healthcare or medical scheduling is <strong>strongly preferred</strong>.</span></p> <p><span style="font-size: 12pt;"><strong data-start="132" data-end="151">Language Skills</strong><br data-start="151" data-end="154">We welcome all applicants to apply. However, <strong data-start="199" data-end="280">priority will be given to candidates who are bilingual in Spanish and English</strong>, as this skill helps us better serve our diverse patient population.</span></p> <p><span style="font-size: 12pt;"><strong>What You’ll Do</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Greet and check in patients warmly at the front desk and by phone</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Accurately verify insurance eligibility and collect copays, coinsurance, or balances</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Schedule and confirm appointments using EMR and patient management tools</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Answer phones and assist with inquiries regarding treatments, billing, or referrals</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Collect and scan patient documentation and ensure EMR records are current</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">De-escalate patient concerns or scheduling issues with calm professionalism</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Collaborate with clinical staff and office managers to ensure patients are placed correctly and seen on time</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Maintain a clean, welcoming front desk area</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Support operational tasks as needed (e.g., faxing, supply ordering, data entry)</span></li> </ul> <h3><span style="font-size: 12pt;"><strong>What You’ll Bring</strong></span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>High school diploma or equivalent required</strong></span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Medical front desk or healthcare administrative experience strongly preferred</strong></span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Proficiency in insurance verification, EMR scheduling, and payment collection preferred</strong></span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">2+ years of customer service experience</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Comfort handling sensitive information with discretion and accuracy</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Excellent communication skills and professional demeanor</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Bilingual in Spanish</strong> is a plus</span></li> </ul> <h3><span style="font-size: 12pt;"><strong>Benefits to Support Your Wellbeing &amp; Lifestyle</strong></span></h3> <p><span style="font-size: 12pt;">Full-time team members at Metro Vein Centers are eligible for:</span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Medical, Dental, and Vision Insurance</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">401(k) with Company Match</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Paid Time Off (PTO) + Paid Company Holidays</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Company-Paid Life Insurance</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Short-Term Disability Insurance</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Employee Assistance Program (EAP)</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Career Growth &amp; Development Opportunities</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Compensation</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Base pay</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">+ Quarterly performance bonuses up to $1,500.00</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Schedule</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Full Time</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Monday - Friday</span></li> </ul><div class="content-conclusion"><p><strong>The Metro Vein Centers Difference</strong></p> <p><strong>Healthy legs. Happier lives.</strong><br>At Metro Vein Centers, we believe exceptional care begins with an exceptional experience. Our mission is to make vein care approachable, empowering, and connected to overall well-being. From the first conversation to the final follow-up, every patient interaction reflects our commitment to compassion, expertise, and trust.</p> <p><strong>A team united by purpose.</strong><br>Our values guide everything we do:</p> <ul> <li><strong>Patients First, Always</strong> – Every interaction should make our patients feel valued, heard, and cared for.</li> <li><strong>Stronger Together</strong> – Teamwork and collaboration drive our success. We lift each other up to deliver the best for our patients.</li> <li><strong>A Can-Do Spirit</strong> – We meet every challenge with positivity, flexibility, and problem-solving energy.</li> <li><strong>Results That Make a Difference</strong> – We’re driven to improve lives through meaningful, measurable outcomes.</li> <li><strong>Commitment to Growth</strong> – We invest in our people, fostering advancement and professional development at every level.</li> </ul> <p><strong>Metro Vein Centers is an Equal Opportunity Employer.</strong><br>We’re committed to creating a workplace where everyone feels seen, heard, and supported. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination.</p> <p><strong>Legal &amp; Compliance Notice:</strong><br>Metro Vein Centers complies with all applicable federal, state, and local employment laws, including those related to nondiscrimination, equal opportunity, and pay transparency. Where specific disclosures or postings are required by law, we provide this information as part of our hiring process or upon request.</p> <p><strong>Your privacy matters.</strong><br>To learn more about how we collect, use, and protect your information, please review our privacy policy <a href="https://www.metroveincenters.com/privacy-policy">here</a>.</p></div>