Technical Program Manager, Salesforce at Doximity

<p><span style="font-size: 10pt;">Doximity is transforming the healthcare industry. Join our mission to help every physician be more productive and provide better care for their patients. As medicine's largest network in the United States, there's an elevated level of responsibility in everything we do. We don't take that responsibility lightly and are committed to building diverse teams with an inclusive culture that can make a direct impact on the healthcare system.</span></p> <p><span style="font-size: 10pt;">One of Doximity's <a href="https://work.doximity.com/">core values</a> is stretching ourselves. Even if you don't check off all the boxes below we encourage you to apply. Doximity is full of exceptional people who bring their own unique experiences to work everyday and make us all better for it!</span></p> <p><span style="font-size: 10pt;">We are seeking a&nbsp;<strong>Technical Program Manager with deep Salesforce expertise</strong> to serve as the <strong>connective tissue across our commercial and product ecosystem</strong>. This individual will operate at the intersection of <strong>Sales, Customer Success, Finance, Product, and Marketing</strong>, ensuring that systems, processes, and teams remain tightly aligned.</span></p> <p><span style="font-size: 10pt;">This is not a traditional PM role. You will be a <strong>player-coach</strong>—someone who can both <strong>drive execution and step into the details</strong>, including <strong>Salesforce solutioning and light development work</strong> when needed.</span></p> <p><span style="font-size: 10pt;">Your mission is to:</span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Eliminate friction across teams</strong></span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Drive clarity, accountability, and delivery</strong></span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Ensure Salesforce and adjacent systems scale with the business</strong></span></li> </ul> <p><span style="font-size: 10pt;">You will own team rhythm, cross-functional coordination, and technical delivery—helping multiple stakeholders move quickly while maintaining structure and quality.</span></p> <h3><span style="font-size: 10pt;"><strong>Key Responsibilities</strong></span></h3> <p><span style="text-decoration: underline;"><span style="font-size: 10pt;">Cross-Functional Leadership &amp; Execution</span></span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Act as the <strong>primary orchestrator across Sales, Customer Success, Finance, Product, and Marketing</strong></span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Identify cross-team dependencies and proactively <strong>remove blockers to execution</strong></span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Translate business needs into <strong>technical requirements and Salesforce solutions</strong></span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Serve as a <strong>trusted partner to GTM teams</strong>, ensuring systems support evolving workflows</span></li> </ul> <p><span style="text-decoration: underline;"><span style="font-size: 10pt;">Salesforce Ownership &amp; Technical Delivery</span></span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Lead end-to-end delivery of <strong>Salesforce initiatives</strong>, including:</span></li> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Sales Cloud, Service Cloud, and related integrations</span></li> </ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Contribute hands-on to:</span></li> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Solution design and architecture</strong></span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Configuration (flows, validation rules, objects)</strong></span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Light <strong>Apex / SOQL / integrations</strong> where needed</span></li> </ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Partner with engineering to ensure scalable, maintainable implementations</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Drive <strong>release management, QA, and deployment processes</strong></span></li> </ul> <p><span style="text-decoration: underline;"><span style="font-size: 10pt;">Program Management &amp; Team Rhythm</span></span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Establish and maintain <strong>operating cadence across teams</strong>:</span></li> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Sprint planning, backlog grooming, and release prioritization</span></li> </ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Own <strong>Jira and system workflows</strong>:</span></li> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Ensure tickets are clearly defined, prioritized, and progressing</span></li> </ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Lead recurring forums:</span></li> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Weekly execution calls</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Cross-functional alignment sessions</span></li> </ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Act as the <strong>“voice of delivery”</strong>, ensuring deadlines and commitments are met</span></li> </ul> <p><span style="text-decoration: underline;"><span style="font-size: 10pt;">Visibility, Reporting &amp; Process Optimization</span></span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Build and maintain <strong>real-time dashboards and reporting</strong> across Salesforce and BI tools</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Provide <strong>clear visibility into project status, risks, and outcomes</strong></span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Continuously improve:</span></li> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Business processes</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Data integrity and governance</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">System scalability and usability</span></li> </ul> </ul> <p><span style="text-decoration: underline;"><span style="font-size: 10pt;">Systems &amp; Process Integration</span></span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Drive alignment across systems including:</span></li> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Salesforce (core)</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">CLM / CPQ / billing tools</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Marketing automation platforms</span></li> </ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Lead key initiatives such as:</span></li> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Process redesign (e.g., deal flow, amendments, renewals)</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">New product launches and system enablement</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Data model and workflow optimization</span></li> </ul> </ul> <p><span style="text-decoration: underline;"><span style="font-size: 10pt;">Governance, Compliance &amp; Documentation</span></span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Ensure <strong>SOX compliance, audit readiness, and documentation integrity</strong></span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Maintain clear documentation of:</span></li> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">System architecture</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Business processes</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Key workflows and dependencies</span></li> </ul> </ul> <h3><span style="font-size: 10pt;"><strong>Required Qualifications</strong></span></h3> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>7–12 years of experience</strong> in Technical Program Management, Business Systems, or similar roles</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Exceptional interpersonal skills and strong Corporate IQ</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">High energy</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Positive attitude</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Very tech forward and constantly thinking about automation, AI, and efficiency</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Deep expertise in <strong>Salesforce (Sales Cloud required; Service Cloud preferred)</strong></span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Hands-on experience with:</span></li> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Salesforce configuration (Flows, objects, automation)</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Basic development (Apex, SOQL, APIs)</span></li> </ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Proven experience working with:</span></li> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Sales and Customer Success teams</strong></span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Cross-functional partners (Finance, Product, Marketing)</span></li> </ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Strong experience with:</span></li> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Jira (or similar tools)</strong></span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Agile / Scrum environments</span></li> </ul> </ul> <h3><span style="font-size: 10pt;"><strong>Preferred Experience</strong></span></h3> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Background in one or more of:</span></li> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Healthcare / Pharma</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Advertising / Media</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Travel / Airlines</span></li> </ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Experience with:</span></li> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">CPQ, CLM, or billing systems</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Marketing automation platforms</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Data / BI tools</span></li> </ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Salesforce certifications (Admin, Platform App Builder, or Developer)</span></li> </ul> <h3><span style="font-size: 10pt;"><strong>Core Competencies</strong></span></h3> <p><span style="font-size: 10pt;"><strong>Systems Thinker - </strong></span><em><span style="font-size: 10pt;">You understand how systems, data, and teams interact—and can design solutions that scale.</span></em></p> <p><span style="font-size: 10pt;"><strong>Connector / “Connective Tissue” - </strong></span><em><span style="font-size: 10pt;">You naturally bring people together, align priorities, and ensure nothing falls through the cracks.</span></em></p> <p><span style="font-size: 10pt;"><strong>Player-Coach - </strong></span><em><span style="font-size: 10pt;">You’re equally comfortable d</span><span style="font-size: 10pt;">riving strategy and alignment AND r</span><span style="font-size: 10pt;">olling up your sleeves to solve problems directly</span></em></p> <p><span style="font-size: 10pt;"><strong>Proactive Communicator - </strong></span><span style="font-size: 10pt;">Y<em>ou anticipate needs, follow up without being asked, and keep stakeholders aligned at all times.</em></span></p> <p><span style="font-size: 10pt;"><strong>Operationally Excellent - </strong></span><span style="font-size: 10pt;">You thrive in complexity and bring structure through: </span><span style="font-size: 10pt;">Clear processes, s</span><span style="font-size: 10pt;">trong documentation and c</span><span style="font-size: 10pt;">onsistent execution rhythms</span></p> <h4><span style="font-size: 10pt;"><strong>What Success Looks Like</strong></span></h4> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Cross-functional teams operate with <strong>clarity, speed, and alignment</strong></span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Salesforce is a <strong>scalable, reliable backbone</strong> for the business</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Projects are delivered <strong>on time with minimal friction</strong></span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Stakeholders have <strong>full visibility into systems and performance</strong></span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Processes are continuously improving—not breaking under growth</span></li> </ul> <h4><span style="font-size: 10pt;"><strong>Compensation&nbsp;</strong></span></h4> <p><span style="font-size: 10pt;">The US total compensation range for this full-time position is inclusive of salary + equity. Our ranges are determined by role and level. The range displayed on each job posting reflects the approximate total target compensation for the position across the US. Within the range, individual pay is determined by factors including relevant skills, experience, and education/training. Please note that the compensation listed does not include benefits.</span></p> <p><span style="font-size: 10pt;"><strong>More on /Benefits/Perks</strong></span></p> <p><span style="font-size: 10pt;">Doximity is proud to offer industry-leading benefits to our full time employees. Some of our offerings include:&nbsp;</span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Medical, dental, vision offerings for you and your family</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">401k with matching program</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Employee stock purchase plan</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Family planning support, Childcare FSA, and parental leave</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Life, AD&amp;D, and Disability</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Generous time off, holidays and paid company trips</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Wellness benefits…plus many more!</span></li> </ul> <p><span style="font-size: 10pt;"><strong>More About Doximity…</strong></span></p> <p><span style="font-size: 10pt;">For the past decade, it’s been our mission to help every physician be more productive so they can provide better care for their patients. We believe that when doctors are connected, the healthcare system works better and patients benefit. Doximity enables our verified clinician members to collaborate with colleagues, stay up-to-date with the latest medical news and research, manage their careers, and conduct virtual patient visits. Today, Doximity is the leading digital platform for U.S. medical professionals, with over 80% of physicians, 50% of all nurse practitioners and physician assistants, and 90% of graduating medical students as members.&nbsp;</span></p> <p><span style="font-size: 10pt;">Joining Doximity means being part of an incredibly talented and humble team passionate about improving inefficiencies in our $4.3 trillion U.S. healthcare system. We are a team of doers who solve problems everyday by treating obstacles like an adventure, and we love creating technology that has a real, meaningful impact on people’s lives. Doxers are committed to working towards a more equitable world both within and beyond our office walls. This starts by fostering an inclusive and diverse work environment where differences are valued and all employees are encouraged to bring their full, authentic selves to work daily. To learn more about our team, culture, and users, check out our <a href="https://workat.doximity.com/">careers page</a>, <a href="https://blog.doximity.com/">company blog</a>, and <a href="https://engineering.doximity.com/">engineering blog</a>. We’re growing fast, and there’s plenty of opportunity for you to make an impact—join us! For more information, visit<a href="http://www.doximity.com/"> Doximity.com</a>.</span></p> <p><span style="font-size: 10pt;">____________________________________________</span></p> <p><span style="font-size: 10pt;"><strong><em>EEOC Statement</em></strong></span></p> <p><span style="font-size: 10pt;"><em>Doximity is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.</em></span></p>