Business Development Representative at Intercom

San Francisco, CaliforniaFull-timeSalesPosted about 2 months ago

About the Role

<div class="content-intro"><a href="https://fin.ai/">Fin</a>, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.</div><h2>What’s the opportunity?</h2> As an Enterprise Business Development Representative, you will play a critical role in driving revenue growth for the Fin Sales organization through strategic pipeline generation within our enterprise segment. Based in our San Francisco office, you will be at the forefront of Fin’s expansion across North America, engaging with senior stakeholders at large, complex organizations and helping them see how Fin can transform their customer experience. We invest in our BDRs. We strongly believe in giving our team the opportunities to grow & develop at Fin, to push themselves outside of their comfort zones to achieve goals they never thought possible. In joining the Business Development team at Fin, you join a community that believes in development and promotion from within. We’re looking for people who are excited to work in a fast-moving company, make an impact, and rapidly develop their career in enterprise sales. As a BDR team, we empower one another to achieve our goals, exceed expectations and continue to deliver real business impact. We’re looking for a teammate to do the same! What will I be doing? <ul> <li style="font-family: helvetica, arial, sans-serif;">Owning and prioritizing a named book of enterprise accounts (2,000+ employees) in partnership with Enterprise Account Executives across North America</li> <li style="font-family: helvetica, arial, sans-serif;">Generating new business pipeline through high-quality, multi-threaded outreach across phone, email, LinkedIn, and events, targeting multiple stakeholders within the same account</li> <li style="font-family: helvetica, arial, sans-serif;">Engaging senior and executive-level buyers (VP, C-Suite) with relevant, insight-led messaging tailored to their business and industry</li> <li style="font-family: helvetica, arial, sans-serif;">Running account-based prospecting strategies — not just single-prospect outreach — building a view of the full buying group before engaging</li> <li style="font-family: helvetica, arial, sans-serif;">Providing a best-in-class experience for Fin’s prospective enterprise customers throughout the outbound process</li> <li style="font-family: helvetica, arial, sans-serif;">Maintaining deep knowledge of Fin’s product, enterprise use cases, and market positioning</li> <li style="font-family: helvetica, arial, sans-serif;">Partnering with Enterprise AEs to align on account strategy, territory planning, and pipeline reviews</li> <li style="font-family: helvetica, arial, sans-serif;">Working cross-functionally with Marketing, Sales Operations, and Product to improve processes that directly impact enterprise pipeline generation and conversion</li> <li style="font-family: helvetica, arial, sans-serif;">Engaging in team development and mentoring of newer BDR teammates</li> </ul> <h2>What skills do I need?</h2> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Strong desire to build a career in sales, with a goal of growing into an Account Executive or senior closing role</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">1+ year of customer-facing work experience (Sales and/or SaaS experience is a +); enterprise experience strongly preferred</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Enterprise Prospecting Skills <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Knows how to run account-based outreach: researching a target account, mapping the buying group, and building a multi-thread strategy before outreach — comfortable engaging VP and C-level contacts across complex organizations</li> </ul> </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Operational Excellence <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Manages a large account list effectively; knows how to prioritize activity to drive the most pipeline and maintains strong CRM hygiene</li> </ul> </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Market & Industry Knowledge <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Brings solid knowledge of the enterprise SaaS landscape and Fin’s key verticals; stays on top of industry news and uses it to sharpen outreach</li> </ul> </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Communication  <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Crafts compelling, concise messaging for executive audiences across channels and personas; listens effectively and works closely with their AE</li> </ul> </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Growth Mindset <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Self-aware, with a clear sense of strengths and areas for growth. Sees every day as an opportunity to be 1% better. Proactively seeks feedback.</li> </ul> </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Results Oriented <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Brings a never-settle approach to quota, progression, and team development. Motivated to succeed and raise the bar for those around them. </li> </ul> </li> </ul> <h2>Bonus skills & attributes</h2> <ul> <li style="font-family: helvetica, arial, sans-serif;">Bachelor’s Degree preferred</li> <li style="font-family: helvetica, arial, sans-serif;">Familiarity with these systems and tools: Salesforce (SFDC), Outreach, 6sense, ZoomInfo, LinkedIn Sales Navigator, Cognism</li> </ul>     *Proof of eligibility to work in the United States is required. The pay range for candidates within the San Francisco Bay Area is $41.96 - $53.23 per hour, along with incentive compensation ranging from approximately $27,810 - $33,218. For full-time employment, the estimated all-in annual compensation range (OTE) is $87,287 - $110,725. Actual hourly rate will depend on a variety of factors such as education, skills, experience, location, and other relevant considerations. The hourly pay rate and incentive compensation is subject to change and may be modified in the future. This range is a good faith estimate only; actual compensation will vary based on hours worked and individual and company performance. This is a non-exempt, hourly position, and employees in this position are therefore eligible for overtime compensation in accordance with applicable law. All regular employees may also be eligible for the corporate bonus program or a sales incentive, as well as stock in the form of Restricted Stock Units (RSUs). #LI-Hybrid<div class="content-conclusion">Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at<a href="http://fin.ai/careers"> fin.ai/careers</a>. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.  Policies  Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our <a href="https://www.intercom.com/careers">core values</a>.   Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. <a href="https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal">Know your rights: workplace discrimination is illegal.</a> Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.  </div>

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