Technical Architect at Braze

TokyoFull-timeCustomer ExperiencePosted 2 months ago

About the Role

<div class="content-intro">At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.</div>WHAT YOU'LL DO <ul> <li>顧客のTTV(Time to Value)を最大化するために、製品機能に関する問い合わせや顧客導入の技術的な側面を促進し、サポートする。</li> <li>Braze利用における効率性と価値を提供するために、日々の技術的な問い合わせや要望をサポートする。</li> <li>顧客のプロダクトチームとエンジニアリングチームが、可能な限り独立して効率的に作業し、Brazeを利用できるように支援する。</li> <li>顧客や社内チームとコミュニケーションをとり、製品や導入スケジュールについて説明する。</li> <li>技術要件、スケジュール、目標/指標、顧客とのやり取りを記録する</li> <li>製品のユースケースの検証、および製品発売のための技術的な実現可能性の確認。</li> <li>技術的な懸念や問題に対応し、スムーズな導入を実現する。</li> <li>顧客のマーケティング、製品、エンジニアリングチームと連携し、Brazeを利用する目的と、プラットフォームがお客様の技術スタックにどのように適合するかを理解する。</li> <li>オンボーディングマネージャーをサポートし、ユースケースに対する戦術的な対応と戦略的なソリューションを提供し、それらを顧客のための実行可能なステップに変換する。</li> <li>顧客のマーケティング要件に合わせて、顧客とのパートナーシップのもと、技術的および製品的な採用計画や作業範囲の設計に貢献する。</li> <li>効果的かつ効率的なSDKとAPIの統合、およびBrazeを使用したキャンペーン全体の展開を達成するために、新規顧客をサポートする。マーケティング、製品、および技術に焦点を当てたワークショップを設計、提供し、顧客のニーズを満たし、期待以上の成果を上げる。</li> <li>オンラインとオンサイトの両方で、顧客へ効率的にイネーブルメント・トレーニングとワークショップを提供する。</li> <li>ツール導入や継続的なキャンペーン展開プロセスにおいて、顧客から報告された技術的な問題のトラブルシューティングと解決策の提供。</li> <li>機能的な製品や技術的なユースケースに関する日々のニーズや対応に取り組むことで、より幅広いカスタマーサクセス組織へのサポートを提供する。</li> </ul>   WHAT YOU HAVE <ul> <li>デジタルマーケティング、モバイルアプリ開発、Webサイトの構築、テクニカルサポート、カスタマーサクセスプロフェッショナルなど、エンタープライズ/ストラテジックアカウントでの5年以上の関連業務の経験（入社時にすべての経験を満たしている必要はない）</li> <li>優れたコミュニケーション能力</li> <li>英語力（最低限ドキュメントが理解でき、GlobalTeamとのSlackでのコミュニケーションができるレベル）</li> <li>エンジニアスキル（2-3年の開発者経験：言語は問わない）</li> <li>以下のうち2つ以上の製品知識と技術的な専門知識をお持ちの方</li> <ul> <li> SaaS</li> <li>デジタルマーケティング</li> <li>モバイルアプリ開発</li> <li>Webサイトの構築</li> <li>APIの開発</li> <li>プログラミング</li> </ul> <li>顧客との文書および口頭でのコミュニケーションにおいて、丁寧かつ的確に対応できる方。</li> <ul> <li>チームプレーヤー</li> <li>問題解決能力があり、知的好奇心が旺盛な方</li> <li>自分の仕事について、またそれが他人にどのような影響を与えるかについて、より深く学ぶことに機会と成長を見いだせる方</li> <li>顧客満足度に寄与するホスピタリティ</li> </ul> </ul> #LI-Hybrid<div class="content-conclusion"><div class="p-rich_text_section"> WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country <a href="https://www.braze.com/company/careers/how-we-hire#benefit-section">here</a>. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as: <ul> <li>Competitive compensation that may include equity</li> <li>Retirement and Employee Stock Purchase Plans</li> <li>Flexible paid time off</li> <li>Comprehensive benefit plans covering medical, dental, vision, life, and disability</li> <li>Family services that include fertility benefits and equal paid parental leave</li> <li>Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend</li> <li>A curated in-office employee experience, designed to foster community, team connections, and innovation</li> <li>Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching </li> <li>Employee Resource Groups that provide supportive communities within Braze</li> <li>Collaborative, transparent, and fun culture recognized as a Great Place to Work®</li> </ul> ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you. Please see our<a href="https://www.braze.com/company/legal/privacy-policy-job-candidates"> Candidate Privacy Policy</a> for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.</div></div>

About the Role

Related Roles