Operations Specialist, Commercial Operations Specialist at DoorDash

<div class="content-intro"><p><img style="display: none; max-width: 100%;" src="https://click.appcast.io/greenhouse-te8/a31.png?ent=34&amp;e=22630&amp;t=1701374353806" width="1px"> <img style="display: none; max-width: 100%;" src="https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181&amp;utm_ptz=EST&amp;utm_rqt=track" alt="" width="1"></p></div><h2 data-local-id="811b27610eeb" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true" data-pm-slice="0 0 []"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">About the Team</strong></h2> <p data-local-id="184721703968" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">DoorDash Labs is an independent team within DoorDash. We explore robotics and autonomy to transform last-mile logistics through drone delivery in the long term. If you have a passion for applying autonomous aviation technologies in a service used by millions of people, then we want to talk to you!</p> <h2 data-local-id="42f8193c936d" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">About the Role</strong></h2> <p data-local-id="4ac35e82a52a" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">This role offers a unique opportunity to participate and build regulated drone delivery operations by:</p> <ul> <li data-local-id="546bae4ce3c8" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">Working cross functionally with Flight Operations </strong>and being a part of the Ground Operations team</li> <li data-local-id="c755c6864e45" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">Identifying operational risk and escalating safety-critical matters</strong> to the Ground Operations Lead</li> <li data-local-id="0148eac2272e" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Assisting in all operational tasks outside of flight - ex. Drone Drop Spots, manual data collection, merchant launch readiness, etc.</li> <li data-local-id="8aacf641e235" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Working on <strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">other Commercial Operations associated tasks assigned by mgmt</strong></li> </ul> <h2 data-local-id="b4276bb77c91" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">You’re excited about this opportunity because you will…</strong></h2> <ul> <li data-local-id="dedd2b69a65a" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Support <strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">the Commercial Ground Operations team in assigned tasks</strong></li> <li data-local-id="6a7da2c8c296" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">Collaborate with software and hardware teams to <strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">provide structured operational feedback on production systems and tools</strong></li> <li data-local-id="267a009f76ff" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">Work closely with Flight Operations </strong>&amp; support on the ground</li> </ul> <h2 data-local-id="e07bd0cc2994" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">&nbsp;<strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">We’re excited about you because…</strong></h2> <ul> <li data-local-id="06d4e2ca2df3" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">You have <strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">strong operational judgment</strong> and risk-based decision-making capability</li> <li data-local-id="42eecda0daf0" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">You <strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">communicate clearly with executive leadership, maintenance, and operations crew</strong></li> <li data-local-id="ba493595d4d2" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true">You maintain uncompromising <strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">standards for safety, compliance, documentation, and accountability</strong></li> <li data-local-id="858103eb2b2d" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">You thrive in environments where precision, operational discipline, and scalability are critical</strong></li> </ul> <p>&nbsp;</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span style="font-size: 32px;"><strong>Compensation<br></strong></span></p> <p>Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.&nbsp;</p> <p>DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.</p> <p>To learn more about our benefits, visit our careers page <a href="https://careers.doordash.com/">here</a>.</p> <p>See below for paid time off details:</p> <ul> <li><strong>For salaried roles:</strong> flexible paid time off/vacation, plus 80 hours of paid sick time per year.</li> <li><strong>For hourly roles:</strong> vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).</li> </ul></div><div class="title">The national base pay range for this position within the United States, including Illinois and Colorado.</div><div class="pay-range"><span>$23.70</span><span class="divider">&mdash;</span><span>$34.80 USD</span></div></div></div><div class="content-conclusion"><h2>About DoorDash</h2> <p>At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.<br><br>DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.</p> <h2>Our Commitment to Diversity and Inclusion</h2> <p>We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.</p> <p>Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.</p> <p>Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.</p> <p><strong>If you need any accommodations, please inform your recruiting contact upon initial connection.<br><br></strong></p> <p>Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only</p> <p>We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023.&nbsp; We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.</p> <p>The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here:<strong>&nbsp;<a href="https://getcovey.com/nyc-local-law-144">https://getcovey.com/nyc-local-law-144</a>.<br></strong></p></div>